Associated British Ports

Front of House and Executive Support Lead

Associated British Ports - Posted 1 month ago
£47k-55k/year  + Equity


Kingston upon Hull, ENG

Career Level
Company size
2k employees

Executive Job description

To work closely with the Executive Support Manager, Regional Director and Humber Leadership Team to understand and assist in the delivery of key initiatives and priorities.

To be a figurehead for the Humber region and a pivotal contact for the Front of House, Regional Director and other members of the SLT. Event Management and other business matters ensuring first-class customer service and exceptionally high standards throughout.

Supporting all facilities and office management requests along with the responsibility of all Front of House staff across the Humber Region. Liaising with the Regional Director for business and customer/ stakeholder relations and ensuring the ABP brand remains positive in the port region. Act in an advisory capacity for port management affairs.

Act as deputy to the Executive Support Manager maintaining exceptionally high standards throughout all areas of the business at all times.

To be the figurehead for community/good neighbor relations for the port, ensuring the ABP brand remains positive in the port region


  • Accountable for ensuring a proactive and efficient service is provided on a day-to-day basis for all internal and external customers and stakeholders.
  • Manage specific programs and tasks related to office management, administration and facilities ensuring a consistent approach and sharing of good practice
  • Manage supplier accounts for the Humber Region ensuring all offices and terminal contracts are maintained to a high standard such as cleaner, stationary, caterers, hotels and conference facilities
  • Facilitate Group Travel account management ensuring all databases are up to date and ensuring cost-saving and best practices throughout the group
  • Allocating, reallocating and managing space between buildings
  • Manage expenses and Hospitality Register for the Humber Region
  • Lead direct and mentor a team of Front of House and Executive Support staff which in turn will provide support to the Regional Director and the Humber Leadership Team in the most effective and efficient manner, driving quality improvement initiatives that make the Humber offices a best in class customer/tenant service
  • Participate in partnership with operations, commercial, property, engineering, marine, compliance and other support functions to ensure the overall needs and requirements of the customers, port users, tenants and community neighbours are met, with service excellence at the heart of the role
  • Ensure on-going development and training of direct reports (5) ensuring job holders have sufficient knowledge to be able to operate independently on a day-to-day basis.

About you:

You will be someone who understands customer is key. You will have a professional approach with the ability to multi-task in a busy working environment.

Skills, Experience & Qualifications

  • Organisational and planning skills
  • Switchboard/ Front of House experience
  • Excellent communication skills, both written and verbal
  • Information gathering and monitoring skills
  • Problem analysis and problem-solving skills
  • Judgment and decision-making ability
  • Initiative
  • Confidentiality
  • Extremely high attention to detail and accuracy
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
  • Minute Taking
  • Knowledge of standard office administrative practices and procedures

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

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