Position - Officer - Customer Service/ Ramp/ Security
Mandatory Documents are required during the interview. (Both Original & Photocopy)
CV
PAN Card
Adhaar Card ( with Address)
Passport ( with Address)
Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualifications.
Experience Letter and Salary Details (in case of experienced candidates)
Eligibility Criteria:
1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Results are awaited and exam-pending candidates are not eligible.
2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, ability to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
6. Age: 18 to 27 Years
7. Interviewed Candidates can reapply after 6 months
Requirement:
A. Mandatory Requirements:
a) For Customer Service – Good Communication, Pleasing Personality
b) For Security – Adaptable to all weather conditions, the Place of work can be either at the Terminal or Apron
c) For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
B. Preferable Requirement:
a) For Customer Service – Well-versed in Customer Dealing
b) For Security – BASIC AVSEC, Screener, NCC Background
c) For Ramp–Load & Trim License, 12th Science Background
Job Description –
Security –
Screeners & Basic Avsec certification preferred
Primary Responsibility
You will be responsible for the implementation of security policy and procedures laid down by the Company.
Mission
To secure:
Safe operation
Punctuality
Customer Satisfaction
Team efficiency
Cost control
Secure a good working atmosphere and environment
Focus:
Manage safe and secure operations in accordance with security programs and applicable procedures.
Functional Responsibilities:
Maintain standards as per Company requirements
Ensure effective threat assessment and response capability
Achieve department goals and follow up
Perform duties as per the Security Programme.
Maintain performance standards and follow up with your shift
Monitor continuously the Quality System and the level of conformance
Secure quality levels
Optimize resource
Aware of Emergency Response Procedures, rules, and regulations
Acquire and maintain necessary skills required to perform job functions
Maintain work procedures as per company requirements
Carry out development dialogue with the Team leaders
Control theft and pilferage of company property
Customer Service
Job purpose:
To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answered customer queries over the telephone.
Departures
Attend the pre-flight and post-flight briefings.
Setting up of check-in counters.
Screening of checked-in baggage.
Maintain high-quality Check-in procedures.
To assist customers with special requests.
Arrivals
To assist customers with special requests.
To assist customers with Mishandled/damaged baggage. Prepare all required reports for the same.
Coordination with the baggage vendor for the damaged bags.
Follow up with the en-route stations regarding lost baggage.
Post-flight departure
Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
Ramp –
L&T & LO certification preferred
Confirm the ETA of the flight from OCC or System (Navitaire).
Take bay no. from Apron and convey it to all the stations on R.T.
Ensure that you are at the bay D-20 mins with all the equipment required.
Note down the Touchdown and Chocks and convey it on R.T.
Align the ramp properly.
Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
After departure makes sure that all the equipment is sent back to the transport yard.
Fill the ramp filling.
During the flight ensure everyone is smooth and safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.
Please Note: IndiGo, one of India’s fastest-growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.
