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• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as passengers needing wheelchair assistance.
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software. Oversee all customer services issues related to wheelchair-bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites Basic Qualifications

Must be a local (in-state) resident. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security.

Experience

No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities Excellent customer service skills. Strong work ethic. Ability to work in a team oriented environment. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Education Preferred Qualifications

High School diploma or GED. Experience One+ year of relevant experience. Knowledge, Skills & Abilities Able to communicate information and instructions verbally and/or via radio equipment. Able to communicate effectively in a professional manner. Able to work quickly and efficiently to meet tight time restrictions.

Working Conditions Work Schedule

You will need to have the flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift-bid environment. Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements

Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

None.

Legal Unifi is an Equal Opportunity Employer