$25/hour
- DAY ONE: Medical, Vision, Dental, & 401K With a Competitive Company Match
- Flexible Vacation Policy
$68k-80k/year
- Provide daily oversight of Material Stores and Line material operations
- Oversee and problem-solve issues associated with inventory accuracy, parts issuing, shipping, receiving, stocking, material handling, and equipment
$28/hour
- Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
- Marshal incoming and departing general aviation aircraft in accordance with Company standards.
$15/hour
- Clean and polish the exterior and interior of the aircraft
- Polish painted and aluminum surfaces
$15/hour
- Greeting customers when they enter the airport or arrive in the ticket area
- Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
$23/hour
- Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations, and resolving related complaints and problems.
Full-time
Las Vegas, NV
- 8 hour shift
- 401K
- Bilingual
Do you take pride in supporting clients at the highest level?
CAE seeks a Customer Service Representative for our New Aviation Training Center in Las Vegas.
CAE is the world leader in aviation training the Company’s first West Coast training facility in the United States, this new location marks a major milestone in CAE’s ongoing growth. Our brand-new CAE Las Vegas Training Center strengthens CAE’s reach and capabilities in the business aviation flight-training market while meeting the increased demand for pilots in the region.
At this time, we are seeking a Customer Services Representative (CSR) who will be responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone, and via email. They must maintain a high level of professionalism.
The ideal candidate will be customer-focused, detail and process-oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
Why should you join us?
- DAY ONE: Medical, Vision, Dental, & 401K With a Competitive Company Match
- Flexible Vacation Policy
- Closed for 11 Paid Holidays
- Large, Stable International Employer
- International Career Opportunities
- Work With Fun, Motivated People
- Cross Function Training
- Paid Comprehensive Training
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Experienced in providing seamless support to C-level executives
- Contacts clients for pre-training introduction
- Maintain an appropriate professional appearance
- Assists with troubleshooting and provides necessary training materials
- Arranges to collect client check-in documents prior to arrival
- Delivers hospitality items and check-in badges with schedules to local hotels
- Ensure the classroom is properly set up and materials are available
- Greet clients at check-in to the training center
- Provides executive-level support during their training event
- Organize meetings and ensure they are coordinated, placed on Outlook calendars, etc.
- Will offer NATA-approved fingerprinting and receive necessary TSA approvals
- Will become a Notary Public and adhere to the rules associated
- Excellent verbal and written communication skills required
- Meticulous attention to detail
- Acts as liaison for the client between various internal departments
- Training Center is open 24/7, schedule may vary based on business need
EDUCATION & EXPERIENCE REQUIRED
- High School graduate or equivalent
- A two-year degree is highly preferred
- Hotel, concierge, travel, or customer service experience preferred
- Advanced experience in Microsoft Suite products including Word, Excel, and PowerPoint with emphasis on MS Outlook and Teams
- Comfortable providing support to Clients on Apple products and iOS applications
QUALIFICATIONS and SKILLS
- Able to process sensitive data and correspondence with uncompromised integrity and confidentiality.
- Can easily build rapport with clients and stakeholders both in person and in writing.
- An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results.
- Always maintains a positive and consummately professional demeanor with the ability to instill the trust and engagement of others.
PREFERRED SKILLS:
- Scheduling Flexibility / Weekends required
- Executive Assistance or Administrative Assistant experience
- Bilingual or Multilingual is a plus
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women, and the gender diverse.