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155 Airline Customer Service Jobs found

  • Advise customers on how to get the most out of the program. 
  • Research, book, and reschedule flights. 
Posted 1 hour ago

€14/hour

  • Be present at Check-in to greet and acknowledge premium customers and escort to the Lounge if required.
  • Assist at Flight arrivals / Flight departures with premium customers’ concerns i.e. assisting with ticketing, upgrades, connections, baggage retrieval and any last-minute arrangements.
Posted 1 hour ago

$19-31/hour

  • Anticipate and identify customer’s needs. 
  • Go above and beyond searching for ways to retain customers. 
Posted 1 hour ago
Air Canada

Customer Service Agent - Cargo🇺🇸

Air Canada - Los Angeles, CA

$20/hour

  • Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.
  • Receive and answer inquiries f rom the public, other airlines, agencies and Company employees.
Posted 1 hour ago

$17/hour

  • The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience. 
  • This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services. 
Posted 9 hours ago
  • Conduct passenger check-in.
  • Assist pre-boarding passengers and provide information on flight schedules and routes.
Posted 10 hours ago
  • Be a knowledgeable source of information regarding flights, fares, destinations and special offers 
  • Use Air Canada’s reservation system to make new flight reservations or modify existing bookings 
Posted 10 hours ago
  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers 
  • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings 
Posted 10 hours ago
Air Canada

Customer Experience Specialist🇺🇸

Air Canada - San Francisco, CA

$21/hour

  • Provide customer service/experience
  • Check in Passengers, issue boarding pass, seat selection and verify immigration documentation 
Posted 10 hours ago

$17-25/hour

  • Provide customer service/experience
  • Check in Passengers, issue boarding pass, seat selection and verify immigration documentation 
Posted 10 hours ago
  • Conduct passenger check-in 
  • Assist pre-boarding passengers and provide information on flight schedules and routes 
Posted 10 hours ago
  • Conduct passenger check-in.
  • Assist pre-boarding passengers and provide information on flight schedules and routes.
Posted 10 hours ago
  • Greeting customers when they enter the airport or arrive in the ticket area
  • Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Posted 7 days ago
  • This job is a member of the Flight Service Team within the Customer Experience Division.
  • ​Responsible for supervising, directing and coordinating job performance and activities of Flight Attendants and Support Staff.
Posted 7 days ago
  • The role is a part of the SYD Airport team within our Asia Pacific Operation group. 
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Posted 9 days ago
  • ​This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
  • Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
Posted 9 days ago

$11-19/hour

  • Promotes and sells air travel with American Airlines, prepares itineraries, computes fares, issues refunds, prepares and  issues tickets
  • Answer inquiries regarding general travel information
Posted 9 days ago
  • Provide premium customer service to all customers
  • Register customers and verify their access to the club(s) and/or lounge(s) 
Posted 9 days ago
American Airlines

Lead Agent, Ticket Sales - Dominican Republic SDQ🇩🇴

American Airlines - Santo Domingo, Dominican Republic

$11-14/hour

  • Performs supervisory and administrative functions
  • Determines and communicates operational needs to the Travel Center Manager
Posted 11 days ago

$11-18/hour

  • Promotes and sells air travel with American airlines, prepares itineraries, compute fares, issues refunds, prepares and  issues tickets
  • Answer inquiries regarding general travel information
Posted 11 days ago
Air Canada
Customer Sales and Service Agent (Aeroplan) - Call Centre
Air Canada - Posted 1 hour ago
$17-31/hour  + Equity

Full-time

Vancouver, BC

Category
Customer Service Agent
Career Level
Mid-Level, Senior
Company size
20k employees

Port:  Vancouver

Customer Service Agent Job description

Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. 

In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centers, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. 

This is a permanent, full-time position that guarantees 40 hours per week. 

If you feel you are a match, we have an exciting job for you! 

What does it entail? 

Specifically, the Customer Service and Sales Agent will focus on these critical areas: 

  • Advise customers on how to get the most out of the program. 
  • Research, book, and reschedule flights. 
  • Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc). 
  • Enhance membership loyalty by promoting partners. 
  • Handle and resolve member concerns. 

Qualifications

  • Completion of grade 12 and related post-secondary education or equivalent experience. 
  • Minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour. 
  • Working knowledge of PC/Windows environment, internet, mobile and tablet applications. 
  • Working knowledge of new technologies. 
  • Customer service or sales experience call centre experience an asset. 
  • Strong written and verbal communication skills in French and English. 
  • Understanding of geography and experience/passion for traveling. 
  • Be available to attend and successfully pass a full-time paid training program. 
  • Be available to work a variety of day, and evening shifts, as well as, weekends and statutory holidays. 
  • Willing to adhere to Air Canada’s grooming standards. 
  • Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months. 

Linguistic Requirements: 

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Portuguese, German, Korean, Japanese, Cantonese and Mandarin.

Diversity and Inclusion 

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment that highlights employees’ unique contributions to our company’s success. 

As an equal-opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers, and communities, in which we live and serve. 

Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.