GAT Airline Ground Support

XU - Passenger Assistance Agent

GAT Airline Ground Support - Posted 1 month ago
$9/hour  + Equity
*high salary
*Based on 0 Passenger Service Agent salary records


El Paso, TX

Customer Service
no experience required
Company size
3k employees

Airport:  El Paso Intl (ELP)

Passenger Service Agent Job description

Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.


  • Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
  • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
  • Assist with their personal needs and lifting bags at least 50 lbs. 
  • Inspect and verify passenger documentation
  • Direct passengers through Customs, Immigration, and Quarantine


  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner.
  • Perform any reasonable customer service-related job duty requested by Company supervision and/or airline customers.
  • Must possess good communication skills and a friendly, outgoing personality.
  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work early mornings and nights, weekends, and holidays

Part-Time: 30 hours a week

More GAT Airline Ground Support jobs

Similar Passenger Service Agent jobs

Lufthansa - Düsseldorf, NW


  • Du übernimmst die fachliche Führung der Performance Duty Officers an deinem Standort in DUS
  • Du stellst eine pünktliche und sichere Passagierabfertigung auf Grundlage der EU-OPS, internen Manuals und veröffentlichten Verfahren sicher
Posted 1 year ago
  • Unterstützung beim Boardingprozess
  • Wegesicherung beim Walkboarding und -deboarding auf dem Vorfeld
Posted 1 year ago


  • Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
  • Competitive pay with daily access to earned wages
Posted 1 year ago
  • Understand contract requirements and customer expectations.
  • A thorough knowledge base of budgetary responsibilities and financial responsibilities.
Posted 1 year ago