Warranty Coordinator

The Warranty Coordinator is responsible for identifying and analyzing all potential warranties for aircraft defects, component repairs, Service Life policy coverage, purchase incentives and credits, commitment letters, Service Bulletin industry support terms, reliability related failures and remedies. The Warranty Coordinator will ensure that all potential warranty is claimed and adjudicated until resolution.

Essential Responsibilities

• Review and analyze Contracts and Purchase Agreements for Conditions of Support, credit incentives, volume discounts, TAT performance and penalties for potential claims.
• Review and analyze aircraft line and heavy maintenance defects, and initiate claims for warrantable materials and labor covered by the existing warranty and service life policy.
• Review of Aircraft Modification through Service Bulletins, Service Information Letters, Service News Letters, and Vendor Service Bulletins for Industry Support Information (ISI) terms for potential warranty claims such as Free of Charge Service Bulletins, Free of Charge Labor, Free of Charge Component repairs, etc.
• Review and analyze repair quotations and components tear down and validate warranty decision.
• Review and maintain Business Partners warranty terms and policies and update the Maintenance Information System (MIS) to reflect the most current repair warranty, new purchase warranty, and newly purchased aircraft warranty including components installed on delivery and Commitment Letters entitlements.
• Maintain a data base of all warranty claims and provide metrics report to management on a regular basis including credit tracking.
• Review parts obsolescence attributed to modification or design change and initiate claim for credit or replacement.
• Review all other departmental requests for warranty and Risk Management insurance claim.
• Other tasks as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Diploma (GED)
• Two (2) years aviation experience and able to use Aircraft Illustrated Parts Catalogue (AIPC) and Component Maintenance Manual (CMM).
• Excellent negotiation, communication, and project management skills
• Domestic and international travel required
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Knowledge of Microsoft Windows based programs including Outlook, Word and Excel
• Ability to work on multiple projects simultaneously
• Available for occasional overnight (up to 20%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Associate’s degree in Aviation, Powerplant, Structures, Avionics, or Electronics
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate or FCC license
• Prior experience in any of the following is preferred: coordination of aircraft materials, coordination of aircraft component repairs, coordination of business partner performance and/or warranty claims.
• Two (2) years’ experience in aircraft and engine parts procurement, or experience in other high volume repairs or purchasing environments   
• Two (2) years inventory experience
• Familiarity with Maintenance & Engineering database (such as TRAX)

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well-groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

   Equipment:

• Computer and other office equipment

   Work Environment:

• Normal Office Environment
• Occasional work in materials warehouse and on aircraft during ground maintenance

   Physical Effort: 

• Light physical effort is required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)