Manchester Airports Group

Traffic Marshall

Manchester Airports Group - Posted 2 months ago
£21k-25k/year  + Equity

Full-time

Manchester, ENG

Category
Air Traffic Controller
Career Level
Mid-Level, Senior
Company size
12k employees

Air Traffic Controller Job description

Company: MAG

•Traffic Marshall

•Based at Manchester Airport

•Permanent & Fixed Term Contracts - Full Time (42 hours per week)

•Salary £21,279.02 + 17.5% shift allowance

•4 on 4 off rotation – Mix of day and night shifts

 

 We are proud to be diverse. We welcome applications from people of all backgrounds.

About us:

MAG is the UK’s largest Airport operator. We own and operate Manchester, London Stansted, and East Midlands Airports along with MAG USA, a major Airport services business based out of Chicago.

About the role:

This is a heavily focused customer service role where you will provide 1st line customer assistance to users of the Terminal forecourt areas, car parks, and Black Cab users on a continuous basis, ensuring proper control and safe access for the general public, staff and service partners of the airport.

You will be responsible for ensuring a continuous flow of moving traffic on the Manchester airport road network and forecourts in an efficient/effective manner, whilst ensuring safe egress from the site for our customers as well as staff and providing support where necessary.

Working across the 6 core roles within the traffic marshal role, which are, but is not restricted to; The Taxi Feeder Park, T1 Departures, T2 Departures, T3 Departures, Ground Transport Interchange, and conducting Mobile Patrol Duties.

Principal Accountabilities:

  • Feeder Park – To manage and adhere to the companies taxi management operational system ensuring all hackney trade complies with the Airport Code of Conduct and Standard Operating Procedures
  • Olympic House (T1 Departures) – To maintain a continuous flow of all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general inquiries and provide excellent customer service when required.
  • Terminal 1 Departures (Level 5 Departures) – To maintain a continuous flow of all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general inquiries and provide excellent customer service when required.
  • Terminal 2 Departures – To maintain a continuous flow of all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general inquiries and provide excellent customer service when required.
  • Terminal 3 Departures – To maintain a continuous flow of all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general inquiries and provide excellent customer service when required.
  • Ground Transport Interchange - To maintain a continuous flow of all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general inquiries and provide excellent customer service when required.
  • Forecourt Mobile – To patrol pre-determined areas of the airport site landside assisting/addressing problems that could halt or disrupt the flow of traffic.
  • To provide customer assistance and support and be an ambassador for the airport
  • Interact with and offer support to all other areas of the Landside Operations, including Car Park Operations and Customer Transport Operations.
  • Daily Operational Roles – Across all the terminals and road network (Please see Principle Accountabilities above). Vehicles parked on double yellow lines are to be moved on immediately. Vehicles blocking entrances are to be moved on immediately. Vehicles parked in unauthorized areas e.g. bus lanes and car park entrances to be moved on immediately.
  • Deal with agitated and upset customers in an empathetic manner whilst still giving general guidance and support, and use a calming and professional approach to diffuse the situation
  • Where necessary report and advise GMP and Landside Managers of issues that could have a detrimental impact on the safety and security of the airport. 

Knowledge, Experience, and Skills:

  • Demonstratable strong customer service orientation and experience
  • Excellent interpersonal and conflict management skills, particularly in challenging situations
  • Ability to work on own initiative with minimal supervision being proactive in all traffic management issues
  • Excellent communication skills at all levels
  • Ability to work accurately under pressure and in challenging situations
  • To be prepared to work flexibly and effectively in all weather conditions and on a rotating shift basis
  • Must be a team player
  • Full clean driving license (essential)
  • Experience in a similar role would be advantageous
  • I.T skills – Experience in using Microsoft office platforms

Benefits:

As a MAG employee, you will have access to some great benefits including:

✈Free on-site parking whilst on duty

✈Free Airport parking when you go on holiday (subject to availability and pre-booking)

✈Access to our employee rewards portal with discounts and savings

✈24hour Employee Assistance Programme

✈MAG Pension scheme which doubles your contribution

✈Discounts on public transport to work

✈Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports

✈On-site discounts and heavily discounted staff shop

✈Fantastic career development opportunities – We are the UK’s largest Airport Operator!

✈Enrolment in our All-Colleague Annual Bonus Scheme

How do I apply?

Please submit your up-to-date CV and a cover letter detailing how you meet the role criteria.

More Manchester Airports Group jobs

Similar Air Traffic Controller jobs

Nats
Nats - Horley, ENG

€27k-58k/year

  • Listening to the frequency and acting as a second pair of eyes and ears (e.g. spotting conflictions, incorrect read backs, taxi errors etc).
  • Operation of airfield lighting panel incorporating airfield ground lighting and vehicle crossings, in accordance with instructions passed by the Ground Movement. Controller (GMC) to aircraft and vehicles.
Posted 7 days ago
IATA
IATA - Montreal, QC

$140k-150k/year

  • Support the ATM team in developing and promoting IATA positions related to aircraft avionics, communications, navigation and surveillance technologies, and aviation radio spectrum. 
  • Develop and present airline position on the aviation spectrum and present it at the World Radio Conference;
Posted 2 months ago

$54k-110k/year

  • Communication and information sharing related to ATM strategy, policies, and positions, including managing communication channels with the ATM WG, AAWG, RCGs & ICAO relations team
  • Liaise with the SP team, manage SP accounts
Posted 2 months ago
  • Control Movement of aircraft to and from ramp areas
  • Monitor inbound and outbound operations and determine the best course of action to manage the movement
Posted 2 months ago

$120k-140k/year

  • Serve as manager and primary point of contact for internal and external stakeholders on all matters related to FAA data, including the new SWIM data program
  • Represent Delta with internal/external stakeholders (including FAA) to influence data/technology priorities, processes, and strategic goals 
Posted 2 months ago