Leeds Bradford Airport

Terminal Operations Assistant

Leeds Bradford Airport - Posted 3 months ago
£21k-23k/year  + Equity

Full-time

Yeadon, ENG

Category
Terminal Operations
Career Level
Mid-Level, Senior
Company size
200 employees

Airport:  Leeds Bradford

Terminal Operations Job description

We are currently recruiting both full-time and part-time Aviation Security Officers to join our team and have the following working options available:

Permanent Full Time 40 hours - working a roster pattern of 4 days on 2 days off (consisting of early shifts starting from 0300 / 0400hrs and afternoon shifts starting anytime from 1200hrs - Salary £19,813.20

Permanent Part Time 21 hours - working a roster pattern of 4 days on 2 days off (consisting of early shifts starting from 0300 / 0400hrs and afternoon shifts starting anytime from 1200hrs - Salary £10,401.93

This is a customer-facing role in which you will be required;

  • To carry out full and effective searches of baggage and airport supplies
  • To carry out full and effective searches of people
  • To carry out full and effective searches of vehicles
  • Undertake patrols of the airport terminal & grounds
  • To control access into restricted areas of the Airport
  • Check identification or travel documents for all passengers, staff, and airport users requiring access to restricted areas
  • Deal with on-site security incidents with the team
  • Operate the x-ray equipment to screen all luggage for both the cabin and hold including other items being carried into restricted areas
  • Provide excellent customer service to all passengers traveling through the airport
  • Help with other departments at the airport if/when required

Applicant competencies required are:

  • Fluent English language capability, both written and spoken;
  • Interpersonal and customer service awareness and skills;
  • Attention to detail
  • Smart appearance;
  • Punctuality;

Applicant Criteria:-

Full five-year checkable work history. Full details and dates of all periods of employment/ unemployment/ education must be given on the application form for the past 5 years.

Must have a valid Passport/Drivers Licence.

Must be resident in the UK for a minimum of 3 years to obtain government clearance

**Please note all vacancies include weekends and unsociable hours and include a full training program**

The closing date for applications is 30.9.2022. Due to the expected high volumes of applications, it will not be possible to contact all applicants.

Alternatively, CVs with a covering letter can be sent in the post to Security Department, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU

Terminal Operations Assistant

Leeds Bradford® Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA® is creating a new team to deliver an excellent one-stop customer experience from start to finish whilst maintaining exceptionally high standards.

Role Purpose

The Customer Service team is a hardworking, fast-paced, dynamic group and are the ambassadors of LBA®. The team’s responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100% satisfaction.

The role specializes in transporting and moving people from all on-site car parks, welcoming customers to the airport terminal, and running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM) service.

Key responsibilities within the customer service team      

To deliver the operational activities of: 

  • PRM service
  • Ambulift Driving and Operation
  • All Car Park Operation Duties including moving of customer vehicles
  • Landside Bussing (If you have a PSV Licence and valid CPC only)
  • Airside Bussing
  • Control Centre operation
  • To project a positive and professional image of the operation to staff, customers & business partners alike.
  • Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. This could be greeting the customer, moving them through the terminal, or helping the customer on and off the aircraft.
  • To operate and monitor the Parking and PRM computer systems.
  • To deal with customers directly by answering queries and delivering excellent customer service.
  • To safely move customers' vehicles and park them securely.
  • To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners, and customers 

Applicants should be flexible and available for shift work, across a 24-hour period, on a roster pattern to suit the needs of the business. 

Applicant competencies required are: 

  • Fluent English language capability, both written and spoken is essential.
  • Excellent customer service skills
  • Attention to detail and the ability to work in a busy environment.
  • Smart appearance
  • Good timekeeping and punctuality
  • Excellent communication with Customers, Airlines, Handling Agents and business partners
  • Resolve problems relating to customers 

Applicant Criteria: 

  • Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history without any gaps in employment. 
  • Good computer skills
  • Ensure all daily tasks are complete in a given timescale
  • Use mobile / PDA / Tablets Applications and web-based programs
  • Ensure full compliance with Safe Operating Procedures 
  • For driving duties: 
  • For driving duties, a Full UK Driving License held for a minimum of 3 years
  • Minimal Penalty points (3 or less) 

There is a multitude of varying roles within the daily operations. Training will be provided for all of the roles within the department.

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