Temporary Field Assistant, HR - based in Frankfurt or London

This fixed-term position can be located either in Frankfurt/Germany or in London/United Kingdom and is currently available for 6 - 7 months, covering a leave of absence. 

Please make sure you have the legal right to work and live in either the E.U. or the UK prior to applying to this vacancy. 

Are you ready to explore a world of possibilities at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

You will be part of the International Team Members Services (ITMS) team, which is currently located in 7 locations around the globe, supporting 6,000 team members in close to 60 countries. Your position will be within the Europe/UK and Asia-Pacific Division and you'll be the point of contact for administrative queries such as team member data management, policies, global mobility, recruitment, etc., mainly for the UK and parts of Core Europe. 

People Administration

• Respond to inquiries through the shared ITMS inbox in a timely manner and maintain the inbox
• Support with recruitment, training, compensation and benefits, ad hoc statistical analysis, and administration 
• Issue contracts of employment and offer letters and other administrative duties as required e.g. reference requests, general correspondence 
• Send out International People initiatives, communications, newsletters, or updates 
• Action Employee Data Management (EDM) in SuccessFactors (HR system) 
• Regularly review the Data Stewardship Platform (DSP – internal audits) and undertake updates when necessary
• Request visitor pass requests and parking for UK Waterside (WTS) office
• Maintain personnel files electronically 
• Conduct right-to-work checks for new hires in the UK

Recruitment

• Support the International People team with recruitment processes and procedures and assist hiring managers with both, internal and external recruitment
• Prepare and post internal and external job vacancies, liaise with recruitment agencies and ensure job descriptions are in the right format and language as appropriate
• Support hiring managers and People Business Partners with their selection process 
• Provide guidance and advice to hiring managers on the next steps for team members who are on probation
• Communicate with applicants regarding work permits and support Expat relocations

Training 

• Organize and assist with coordinating local training
• Update local training material and conduct local training/info sessions for team members in the region

Policy

• Provide information and advice on the interpretation of company policies in line with local legislation including attendance 

Employee Relations

• Support first level time keeping and sickness absence meetings
• Support People Business Partner team and Managers to proactively manage team members on long-term sick
• Make referrals and be the main contact point for Income Protection providers for long term sick team members
• Support the People Business Partner team and Managers with arranging occupational health appointments 

Reports /Statistics

• Collate and summarize People's reports
• Produce reports using Employee Central (HR System)
• Produce reports on a monthly basis to pension providers on auto-enrolment
• Provide monthly payment reports to Payroll for PHI (Private Health Insurance) claimants
• Handle payroll queries

Minimum Qualifications- Education & Prior Job Experience

• Ability to travel internationally where required
• Flexibility for both office-based and hybrid working
• Excellent PC skills including Word, Excel, PowerPoint, and Email
• Proven administrative skills and strong organizational skills
• Good communication skills and ability to communicate effectively with all levels
• Be self-motivated, customer focused, flexible, and able to adapt to a changing environment
• Ability to track spending and preparation of the budget in conjunction with the Supervisor and People Business Partner team
• Ability to work on multiple projects simultaneously
• Ability to prioritize
• High attention to detail and as well a high level of accuracy
• Ability to be deadline driven and work under pressure
• Ability to deal with sensitive information and act in a professional manner at all times
• A high degree of personal integrity with a commitment to confidentiality
• Strong team player willing to work flexibly within the team 
• Knowledge of at least one additional EU language (written and spoken), preferably French, Italian, Spanish, German

Preferred Qualifications- Education & Prior Job Experience

• CIPD-qualified or working towards an HR qualification (if based in the UK)
• Previous experience in Human Resources
• Knowledge of UK/EU labor law
• Good understanding of company policies/procedures/American Airlines team member programs
• Experience in using HR Systems

From the team members, we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.