United Airlines

Technical Writer - Flight Experience

United Airlines - Posted 1 month ago
$63k-78k/year  + Equity


Chicago, IL

Training Manager
Career Level
Mid-Level, Senior
Company size
84k employees

Airport:  O'Hare Intl

Training Manager Job description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

This position will develop and maintain Flight Attendant electronic flight attendant service policy and procedures manuals and guides including, but not limited to, Link Guides, Inflight Service Guides and Inflight Policies and Procedures Manual (IPPM). These materials are essential to support new Inflight projects and must be accurate and timely as they are used to familiarize flight attendants with new service procedures and train new flight attendants. In addition, this position will review and respond to United Voices, IOR, ISAP and FRMP reports assigned to the Flight Experience team.

  • Creates, edits, formats, publishes and distributes revisions to the Inflight Policies and Procedures Manual, Inflight Service Guides and Link guides. Responsible to work cross-departmentally to integrate new projects and the associated flight attendant procedures into these guides. Creates and edits graphics. Ensures accuracy and consistency across the master files.
  • Project manager for initiatives relative to these publications. Responsible to develop training materials and webinars and deliver the same as well as develop checklists relevant to the publications. Works with training to ensure changes and updates are integrated into appropriate training curriculums.
  • Reviews, monitors, trends, and response to United Voices, IOR, ISAP and FRMP reports assigned to the Flight Experience team. Works with appropriate team members to respond and resolve.

United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!


What’s needed to succeed (Minimum Qualifications):

  • High school diploma or GED
  • 2-4 years of related experience
  • Strong written communication skills
  • Attention to detail
  • Accuracy and consistency
  • Project management
  • Customer service
  • Microsoft Office Suite
  • Electronic Publishing
  • Graphic creation and editing

What will help you propel from the pack (Preferred Qualifications):

  • Bachelor's degree
  • Communications
  • Inflight Experience (2+ years)
  • Graphic design (1+ year)
  • Flight attendant Qualified (1+ years)

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected statuses as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request an accommodation.

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