GAT Airline Ground Support

Station Trainer

GAT Airline Ground Support - Posted 2 months ago
$17/hour  + Equity

Full-time

Burlingame, CA

Category
Station Trainer
Career Level
Junior, Mid-Level
Company size
3k employees

Station Trainer Job description

Ensures maximum effectiveness of the customer service function by developing and implementing training programs. Involved in the plan design and existing plan enhancements. Researches new training techniques and suggests enhancements to existing training programs. Must be familiar with a variety of the field's concepts, practices, and procedures. Monitors and reports on the training effectiveness of employees during the orientation period and during the course of their employment. Performs a variety of complicated tasks. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Job Responsibilities:

  • Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training, and recurrent training for all employees.
  • Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
  • Monitors the effectiveness of all training. Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained. Creates reports to present observations and findings to managers.
  • Trained new hires during the orientation period on policy and industry-related duties. Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
  • Provides specific training for managers requesting updates for employees under their supervision.
  • Maintains accurate training records and files for all current employees.
  • Follows all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
  • May be requested to perform other duties as assigned based on Manager's needs or airline activity.
  • Other duties as assigned

Requirements

  • High school diploma/GED
  • At least 18 years of age
  • Strong interpersonal and listening skills
  • Able to work variable hours, and flexible shifts, including holidays and weekends
  • One (1) year of aviation training experience
  • Must be able to successfully pass a pre-employment background check and drug screen
  • Must be able to travel on short notice as needed
  • Must successfully complete all training requirements and maintain certifications throughout employment
  • Must clear an FBI fingerprint background check and obtain a custom seal
  • Must pass a pre-employment drug screen

Physical Requirements:

  • Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
  • Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
  • Must be physically fit to perform the duties of the job
  • Willing to work outside in all types of weather conditions with exposure to loud noises

Work Environment:

  • Able to work and focus in a fast-paced environment
  • Must be detail and results-oriented
  • Must always be safety-minded while working
  • Effectively communicates instructions, policies, and procedures others can follow
  • Provide positive and constructive feedback
  • Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies, and procedures

Specific Working Hours

  • Must be able and flexible to work variable shifts, weekends, and holidays
  • Specific shifts to be determined
  • Must be able to work extended hours on short notice during non-routine operations

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