Staff Representative - Network Operations Scheduling

The Staff Representative plays a lead role in providing operational coverage for Network Operation positions, while consistently and without bias adhering to contractual rules and FAA regulations in a professional manner. This position assists the NOC Scheduling manager on tasks to support the NOC operational managers and supervisors. Support and work with the team of representatives in performing advanced administrative activities and functions associated with scheduling, basic payroll, report preparation and wellness administration associated with office and personnel functions within the NOC. They work closely with union leadership to provide direction and recommendations for future scheduling forecasting. Collaborate with NOC Training and Standards team to manage qualifications and training needs.

• Lead a team of Representatives to ensure daily roster needs are met in an efficient manner
• Calls for shift coverage as needed, in compliance with FAA regulations and in accordance with the CBA contractual requirements
• Develops and maintains advanced work schedules for NOC functions
• Builds and maintains the Dispatch schedules and bid relief and maintains dispatcher and central load planner qualifications
• Take a leading role in managing vacation and holiday schedules and bids
• Processes overtime needs, shift trades, and days off requests in accordance with both
• Dispatcher and Central Load Planner CBA's (PAFCA and IAM)
• Assists with data analytics and report preparation
• Assists and supports the NOC Scheduling Manager with other duties as necessary

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required 

• High School or equivalent work experience
• 4+ years of administrative support experience
• 2+ years of operations scheduling experience
• Proficient in Microsoft Office; primarily Excel, Word, Outlook, and Teams
• Strong and positive communication skills
• Customer Service oriented
• Ability to work with all levels of the organization
• Detail oriented
• Ability to maintain composure in high-volume/high-pressure situations
• Ability to analyze and report on data
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Associate or Bachelor Degree
• 2+ years of supervisory experience
• Experience working with MARS/eTA or other scheduling tools-software
• Airline Experience
• Working knowledge of the PAFCA agreement and work rules
• Data visualization and reporting analytics
• Presentation skills