Southwest Airlines

Senior Manager Analytics

Southwest Airlines - Posted 1 month ago
$160k-210k/year  + Equity


Dallas, TX

General Manager
Career Level
Senior, Manager
Company size
62k employees

General Manager Job description

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Analytics is responsible for forecasting and coordinating the technology and facilities needs for airports and multiple departments, including Networking Planning, Flight Operations, People, and Facilities. This role also serves as a liaison between technology groups. The Senior Manager Analytics is an innovative thinker who looks forward to building partnerships with other Southwest Employees.

As a Senior Manager of Analytics, you can expect: 

  • Experience in forecasting and sustainability efforts may be beneficial to transition into this role but is not required. 
  • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too. 
  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.* 
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.** 
  • Explore more Benefits you’ll love: 
  • U.S. citizenship or current authorization to work in the U.S. is required and no current or future work authorization sponsorship is available.  
  • There is a limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Denver, Illinois, Massachusetts, Montana, New Jersey, New York, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.  
  • For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. 

 Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Job Summary

Serve a role in leading the Technology-based business solutions for the Corporate Facilities Department. Responsible for aligning the growth needs of multiple internal departments in our stations throughout the Company including Ground Operations, Cargo, Provisioning, Flight Ops, Inflight, Maintenance, Marketing, etc. Responsible for analyzing and incorporating new technologies and new processes into our department. Also, responsible for managing others in the Department as well as taking on other roles of responsibility as assigned by a Facilities Director. Administer performance appraisals and scope of job work for direct reports. Serve as a Team Leader on designated projects, supervising and directing the contributions of others. Additionally, serve as an individual contributor to other projects.

Model the Southwest Way

  • Guide and lead team members using SWA talent management practices to coach, develop and engage employees
  • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
  • Invest in leadership and self-growth through participating in continuous learning and development


  • Acquire an understanding of the Corporate Facilities' technical toolset
  • Manage travel requirements
  • Manage Operational and Project Budgets
  • Aggregate data from multiple sources to support the long-term planning of the Enterprise Facilities Mastering Planning efforts
  • Analyze operational performance, business process, Customer insights, and future needs to clarify key challenges, diagnose the root cause, and recognize performance improvement
  • Assist with data analysis, visualization and implementing processes to improve productivity and accuracy of reporting
  • Focus on the optimization of the Facility's technology toolset
  • Lead efforts with data analysis, reports, and implementing processes to improve productivity and accuracy of reporting
  • Partner with Team members and Internal Customers to provide reliable data that will allow our Customers to make informed decisions
  • Research Applications and keep abreast of best practices
  • Use analytics tools including SQL, Alteryx, Tableau, Python, and R, to gather and understand large data sets
  • Use data to synthesize action plans and can clearly communicate the interpretation of data to others
  • May perform other job duties as directed by Employee�s Leaders

Knowledge, Skills and Abilities

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
  • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
  • Ability to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action


  • Required: High School Diploma or GED


  • Demonstrated experience in directly or indirectly leading team(s)
  • Fully functioning, broad knowledge of process implementation


  • N/A

Physical Abilities

  • Ability to perform work duties from a limited space workstation/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

*401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits  

**ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

Please print/save this job description because it won't be available after you apply.

More Southwest Airlines jobs

Similar General Manager jobs


  • Marketing
  • Trade Development
Posted 3 days ago
Heathrow - London, ENG


  • Managing the Plan on a Page activity via an Enterprise PMO ensuring due controls, plans and risk registers are in place. Reporting accordingly to the Heathrow Executive and Board.
  • Being responsible for ensuring all Programme & Initiative scope has outcomes and benefits defined by adopting the Benefits Management Framework to enable the identification and quantification through to the realization of value-driven initiatives.
Posted 13 days ago


  • This grade 8 manager will lead, motivate and mentor two direct reports. She/He will be responsible for facilitating and prioritizing optimization development across key stakeholder groups such as CDI, Revenue Management, Operations Research, and IT.
  • Exemplifies servant leadership with a focus on team development and employee career growth
Posted 22 days ago
  • Drive revenue growth through partnership scale/scope, meticulous performance management, optimizing member engagement, contract management, and effective prioritization of resources
  • Own partner portfolio strategy to increase membership and engagement with dedicated SkyMiles members, increase the breadth and depth of “Delta as a Platform”, and strengthen the loyalty flywheel
Posted 22 days ago


  • Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on-time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
Posted 30 days ago