Hamad International Airport

Senior Customer Service Agent

Hamad International Airport - Posted 2 months ago
$1k-1k/month  + Equity
*high salary
*Based on 0 Customer Service Agent salary records


Doha, DA

Customer Service
no experience required
Company size
4k employees

Airport:  Doha Hamad International (DOH)

Customer Service Agent Job description

As a Senior Customer Service Agent, you will be responsible for helping us achieve this ambition:

  • Offers passengers the highest level of services, keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate about service delivery. The main duties are but not limited to; answering customer queries, giving directions, pro-actively look for possible improvement and conveying a positive image of the airport.
  • Assist the Customer Service Supervisor by providing the necessary data to fill the shift report
  • Ensure the efficient customers flow through the Terminal in compliances with the agreed standards and procedures.
  • Supports stakeholders and business partners to ensure their business runs effectively in order to provide customer a comfortable experience.
  • Proactively seeks out Terminal pressure points and prioritizes and directs resources accordingly.
  • Provides clear and constant feedback to the Terminal Duty managers in the event of any disruption or facilities problem.
  • Maintains a concise, clear and factual shift report to be transmitted to enable handover and tasks follow up

About you:

  • High school qualification with minimum 2 years job-related experience
  • Bachelor’s Degree or Equivalent with minimum 1 year job-related experience
  • Ability to produce accurate work under light timescales.
  • Attention to detail with ability to focus on customer service related subjects
  • Good analytical skills combined with a solution oriented approach
  • Ability to delegate work, set clear direction and manager workflow.
  • Strong mentoring and coaching skills
  • Ability to train and develop subordinate’s skills.
  • Ability to foster teamwork among team members.
  • Fluent in English and/or Arabic

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