Security Performance Manager SEA

Unifi - Posted 17 days ago
$136k/year  + Equity


Seattle, WA

Performance Manager
Career Level
Company size
147 employees

Airport:  Seattle Tacoma Intl

Performance Manager Job description

Essential Functions / Key Responsibilities 

  • Manages performance of all screening and physical security functions at the location
  • Oversees daily operations at assigned site.
  • Manages customer service, operational and financial metrics to ensure goals are achieved
  • Establishes measures and manages the performance of direct reports, and others through coaching, development, and adherence to DGS/Unifi performance management processes
  • Builds effective partnerships with customers, clients, vendors, and business partners
  • Reviews and analyzes metrics and reports
  • Responsible for the fiscal health of the security operations
  • Prepares reports as required by Director and DGS/Unifi leadership
  • Enforces all Security policies and standard operating procedures (SOP)
  • Responsible and accountable for driving consistent compliance to all DGS/Unifi corporate policy
  • Ensures information is communicated in a clear, concise, and comprehensive manner
  • Coordinates contract negotiations with Customers, Operations, Legal and other support departments.
  • Researches activities relating to new/existing business development.
  • Conducts regularly scheduled meetings with clients, prospective clients, and trade organizations to explain services offered by DGS/Unifi.
  • Solicits feedback from clients and sets goals for areas of improvement in service levels.
  • Other duties as assigned.

Basic Qualifications 

  • Knowledge of Security principles and practices is preferred.
  • Knowledge of security access controls and badging, security operations center, and fingerprinting systems preferred.
  • Must demonstrate professional/ethical behavior in all roles, tasks and responsibilities.
  • Must be able to supervise, coach or commend staff.
  • Must be able to enforce rules and regulations as required by the client.
  • Must be able to write incident reports.
  • Must be able to work well with people of various backgrounds and all levels of management.
  • Have excellent written and verbal communication skills.
  • Have excellent organizational and time management skills.
  • Must be detail oriented, customer focused, able to work on multiple tasks concurrently, and maintain confidentiality.
  • Have excellent computer skills with at least a working knowledge of word processing and spreadsheet applications using Microsoft Office.


  • Must be a local (in-state) resident. 
  • Ability to pass a pre-employment drug screen. 
  • Ability to pass up to a 10-year background check. 
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
  • Must complete SIDA training if needed to obtain airport authority identification security. 


  • Must be open minded and ready to work as part of a detail-oriented team. 

Knowledge, Skills & Abilities: 

  • Excellent customer service skills. 
  • Strong work ethic. 
  • Ability to work in a team-oriented environment.  

Preferred Qualifications 


  • A Bachelor's degree in Business or a related field, or an equivalent combination of education and experience is desired.  Minimum 2 (two) – 3 (three) years of supervisory/management experience is preferred.
  • High school diploma, GED required, college degree or equivalent work experience preferred. 
  • Must be at least 18 years of age. 

Knowledge, Skills & Abilities: 

Excellent written and verbal communication skills. Excellent computer skills with working knowledge of word processing and spreadsheet applications such as MS Word, MS Excel and MS Access. Must be able to self-manage from both an operational and financial viewpoint. Excellent organization and follow-up skills. Must be detail oriented. Must be performing satisfactorily in current position. Must be able to lift 70 lbs. Must possess or ability to obtain an SIDA badge. Must complete all required Delta training with PCII, information security awareness, rules of road, and ethics.

Working Conditions 

Work Schedule: 

  • Location: SEA TAC Airport
  • Travel: The position requires up to 5% travel with some overnight stays.
  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.

Work Environment:  

  • Must be able to be alert to moving vehicles and use radio equipment.  
  • Employees work inside the Delta Air Line corporate offices. Utilizes a personal computer. May sit for long periods. 
  • Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations.  

While performing the duties of this job the employee will be located in a semi-private area. A majority of the day is spent performing administrative tasks and overseeing site locations. Occasionally visits assigned sites and may be exposed to outside weather conditions such as extreme heat and cold. The noise level in the work environment is usually moderate.  

Physical Demands/Requirements:  

  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.  
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Sense of Sound/Hearing – Must be able to communicate by radio, phone, and other devices.
  • The incumbent is regularly required to stand and walk; use hands to finger, handle, reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.
  • Must be able to work in cramped or high places.  

Supervisory Responsibilities 

  • Oversees daily Operations at the site


Unifi is an Equal Opportunity Employer.

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