Resource Coordinator (1 Term Opportunity - 12 months)

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain Pearson Strong and are realizing the opportunity to accelerate our Healthy Airport commitment. Join us on our accelerated journey in creating the airport of the future in a smart, healthy and profitable way.

What's in it for you!

We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

Position Summary:

Reporting to the Manager, Resource Management Unit and day-of Manager Operations, and Airport Flow, the Coordinator will manage and assign daily aircraft stand allocations, hardstand bussing operations, and remote aircraft parking and cargo operations; check‐in counter allocations to the various carriers; ensure Flight Information Display Systems (FIDS) accurately display flight details; acknowledge air carriers schedule changes or delays via the Airport-Collaborative Decision Making (A-CDM) platform; respond to special requests from internal/external stakeholders and customers; ensure allocated facilities are used to maximum efficiency; and manage in various irregular operational plans, such as the Aircraft Parking and Staging Plan. The coordinator will continuously revise stand and counter allocation plans to accommodate operational changes and delays; assess and plan future allocation options; resolve potential allocation issues before they become unsafe or unmanageable; liaise with tenants, operational agencies, and GTAA departments regarding facility allocation decisions; and assist in emergency response when directed. 

Key Accountabilities:

• Revise stand and counter allocation plans to accommodate schedule changes and operational delays
• Monitor and acknowledge operational delays, and updates via the A-CDM platform
• Confirm stand allocations are planned conflict-free with respect to aircraft adjacency rules
• Ensure Flight Information Display Systems (FIDS) accurately display flight details
• Validate and approve Night Flight requests
• Assist with General Aviation/Business Aviation slot reservations via Online Coordination System (OCS)
• Activate terminal-wide messaging as directed
• Use sound judgment and make key operational decisions on air carrier service issues
• Assess and plan future allocation options
• Liaise with tenants, operational agencies, and GTAA departments regarding facility allocation decisions
• Assist in emergency response when directed
• Provide on-the-job-training and guidance to new hires and colleagues
• Other duties as assigned

Qualifications:

• Post-secondary education in a field related to Airport or Airline Operations, or an acceptable combination of education and/or experience in Aviation, Transportation, and/or logistics
• Minimum 2 years of experience in Airport/Airline Operations
• Minimum of 2 years of experience working in a safety-sensitive environment
• Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program
• Obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities:

• Must have knowledge of computer applications including databases, spreadsheets and internet-based software; and knowledge of industry terminology, city codes (ICAO and IATA), aircraft types, airport processes and passenger flows, counters, gates and stands 
• General knowledge of the topography and layout of Toronto Pearson airport including the aprons, taxiways and runways
• General knowledge of terminal layouts and air carrier terminal allocations
• Must possess critical thinking skills and sound judgment
• Must possess diplomacy and initiative when attempting to avoid conflict or inconvenience to tenants and the public
• Effective interpersonal and people skills
• Ability to learn and utilize industry-specific complex IT systems such as Gate Management Software
• Ability to prioritize multiple tasks in order to meet deadlines
• Ability to concentrate and handle multiple priorities with attention to detail while under pressure and time constraints
• Ability to work a variety of shifts of days, evenings, overnights, weekends and statutory holidays in a 24-hour environment
• Ability to perform shift work in an atmosphere that may result in distraction and interruption of work routines
• Ability to respond to conflicting demands and changing priorities in a diplomatic and professional manner

The GTAA is a private not-for-profit corporation and a federally regulated employer. The Government of Canada has suspended mandatory vaccination requirements for federally regulated transportation sector workers. The GTAA has also suspended the application of the mandatory vaccination requirement in its COVID-19 Vaccination Policy. However, GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.