United Airlines

Representative - Drug Abatement Field Operations

United Airlines - Posted 1 month ago
$83k-115k/year  + Equity

Full-time

Houston, TX

Category
Airport Manager
Career Level
Senior, Mid-Level
Company size
84k employees

Airport:  George Bush Intercontinental

Airport Manager Job description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.

Key Responsibilities:

The FAA/DOT requires that 25% random drug testing and 10% random alcohol testing is conducted annually. These activates are volume based and based on the total number of safety sensitive employees. Functions include random testing, follow-up testing, and post-accident testing. The role and responsibilities of this position are driven by regulatory requirements for accuracy in the execution of testing and record keeping, including compliance with Reasonable Suspicion training and qualifications. This position will be responsible to lead all aspects of and handle training requirements and numerous administrative functions in support of the entire Drug Abatement program.
  • Responsible for the accurate and efficient administration of United required and FAA/DOT-mandated drug and alcohol testing activities
  • Responsible for meeting testing expectations by completing and demonstrating proficiency in required training, by maintaining unrestricted DOT BAT/Collector credentials, and by providing testing services in a confidential, compliant, flexible, and cross-applied environment
  • Serves as a specialist within Drug Abatement for operating an NHTSA evidential breath testing device (EBT) as a certified Breath Alcohol Technician (BAT)
  • Prepares donors for breath alcohol screening and confirmation testing by explaining procedures so testing can be completed
  • Provides appropriate and timely responses to donors, Senior Managers, and to leaders throughout the organization
  • Certifies each drug and alcohol test in accordance with the procedures established in the U.S. Department of Transportation regulation, 49 CFR Part 40 and CFR Part 120
  • Interacts with medical review vendors, laboratory vendors, and Federal enforcement inspectors as required. This position reports directly to the Director and it partners with team members to achieve pre-established testing schedules based on established policies, procedures, and systems
  • Responsible for working flexible schedules to accomplish testing services. Specific functions, tasks, and requirements may vary for the Coordinator or may be added depending on the location, testing volume, and operational and program requirements
  • Occasionally travels to conduct testing services based on operational demands
  • Practices safety-conscious behaviors in all operational processes and procedures
  • Drug Abatement Reps perform special assignments, projects and specialty functions. This includes preparing for and administering internal training services for United collectors and BATs, processing drug and alcohol background checks for clearing employees to work in federally mandated safety-sensitive job functions, maintaining credentials to handle breath alcohol equipment, and making quality assurance and service calls to external collection facilities in the respective downline stations/regions
  • Be available to travel and to provide mobile testing services for both random and emergency testing situations
  • Maintains required documentation for review by the Federal Aviation Administration. This includes current certification credentials to demonstrate authority to conduct federally mandated testing services
  • Responsible for ensuring Drug Abatement has the adequate and current testing inventory to administer testing services at all times. This includes keeping an ample supply of authorized testing forms, equipment, and support items that are needed for operating the alcohol testing system
  • Responsible for accurately and legibly completing all testing forms according to policies, procedures and systems
  • Interacts with medical review vendor, laboratory vendor, corporate attorneys, and Federal enforcement inspectors when required
  • Drug Abatement Reps conduct breath alcohol screenings, breath alcohol confirmation testing and drug specimen collections to meet FAA/DOT and company program expectations
  • Drug Abatement Reps interact with Senior Manager to report test site activities, to account for testing volume, to address quality assurance, and to remain engaged about the overall business strategy associated with United's testing programs
  • Must be able to perform essential functions of the job to accomplish testing services requirements
  • Prior customer service experience is preferred
  • A minimum of high school diploma or equivalency required
  • Must have a highly developed sense for protecting confidential details
  • Must be able to travel when operational needs and testing volume require travel
  • Should have a solid understanding of Microsoft Office products and an ability to learn and to use other systems including CMS, ORACLE, DAS, and LifeLoc
  • Strong oral and written communication skills are desired
  • Should possess effective judgment and customer-service orientation vital to instruct program participants, nurses, and occupational health technicians on policies, procedures, and systems
  • Must be self-motivated and able to meet productivity objectives whether working independently or in a team setting
  • Must be diligent to details, organized, and have the ability to comprehend regulated materials
  • Excellent project management, organizational, and follow-up skills necessary to prioritize and complete multiple projects and tasks and effectively meet deadlines.
  • Recent experience with CFR 49 Part 40 and CFR Part 120 is preferred
  • New recruits must be able to satisfactorily complete the required training to function as a certified DOT Breath Alcohol Technician and Collector
  • Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
  • 2+ years experience in Airport Operations, network planning, NOC and/or maintenance planning
  • Must conduct direct observation drug collections for employees that are under Follow-Up testing programs in accordance with Subpart O of the federal regulations
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! 

Qualifications

What’s needed to succeed (Minimum Qualifications):

  • High School diploma or GED
  • Microsoft Windows and Office proficient
  • Excellent verbal and written communication skills
  • Strong analytical and organizational skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
 

What will help you propel from the pack (Preferred Qualifications):

  • Bachelor's degree in Business, Engineering or analytic field
  • 2 years airline experience
  • 1 year experience in training development and/or conducting workplace training
  • Certified Drug Screen Collector
  • Certified Breath Alcohol Technician
 United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):

  • Bachelor's degree in Business, Engineering or analytic field
  • Microsoft Windows and Office proficient
  • Excellent verbal and written communication skills
  • Strong analytical and organizational skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

  • 2 years of airline experience
  • 1-year experience in training development and/or conducting workplace training
  • Certified Drug Screen Collector
  • Certified Breath Alcohol Technician
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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