Passenger Service Agent - SAP

As a Passenger Service Agent - “Red Coat”, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, and continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible to all customers, concentrating on our elite passengers. 

In addition, is responsible for training and supervision of other CSAs on shift and administrative tasks assigned by management.

Summary of responsibilities (not comprehensive of all tasks): 

• Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
• Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Displays a positive image of Delta.
• Keeps customers informed while ensuring service delivery.
• Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible. 
• Practices safety-conscious behaviors in all operational processes and procedures.

Internal Movement Eligibility: 

• Must be legally eligible to live and work in Honduras
• Must be in good standing in current position.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by the date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking and styles.
• Consistently makes safety and security, of self and others, the priority.