American Airlines

Operations Manager, Flight Service Base Operations

American Airlines - Posted 13 days ago
$88k-120k/year  + Equity


Charlotte, NC

Operations Manager
Career Level
Company size
130k employees

Airport:  Charlotte Douglas Intl

Port:  Charlotte

Operations Manager Job description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​Responsible for leading and managing the performance of Flight Service Managers, Administrative Support Staff and Flight Attendants.
  • ​​This job is a member of the Flight Service Baser Operations team within the Flight Service group.
What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Ability to work collaboratively and in tandem with Base Manager, fellow Operations Managers and Regional Director.
  • In concert with the Base Manager, owns the activities that will make the base successful.
  • Works together with the Base Manager and with local APFA representatives to reach interest-based decisions for the company and Flight Attendants.
  • Collaborates with key station personnel at the base, Headquarters and the Food and Beverage team to enhance the overall customer service experience.
  • Identifies, leads, and motivates a strong management team in achieving the department's overall
  • objectives, while being an advocate for Flight Attendants at the base.
  • Manages the daily operation while continually seeking opportunities to reduce costs and increase our internal customer service through the FSMs.
  • Coaches and counsels staff to assure a thorough understanding of and compliance with all Company and departmental policies, procedures, and regulations.
  • Develop and mentor the staff to insure competent oversight in projects and initiatives.
  • Ability to work rotating shifts, nights and weekends.
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree or equivalent experience
  • Strong managerial skills
  • Experience in working with a diverse group of employees
  • Familiarity with functional area 

Preferred Qualifications- Education & Prior Job Experience

  • ​Previous supervisory experience and knowledge of AA budgeting, policies, and procedures

Skills, Licenses & Certifications

  • Ability to lead by example
  • Ability to manage management, non-management and contract labor work groups
  • Ability to handle multiple responsibilities and effectively coordinate multiple projects at the same time
  • Excellent interpersonal, collaboration, planning and organizational skills
  • Innovative and proactive in addressing workforce issues
  • Ability to build consensus with various groups
  • Strong PC skills
What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 63795 

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