Endeavor Air

Operations Control Center (OCC) Intern

Endeavor Air - Posted 20 days ago
$57k-82k/year  + Equity

Internship

Minneapolis, MN

Category
Control Center Operator
Career Level
Junior
Company size
5k employees

Airport:  Minneapolis St Paul Intl

Control Center Operator Job description

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.   

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich, and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Endeavor Air OCC (Operations Control Center) is the nerve center of the airline and the central point for the development, deployment and communication of each day’s operating plan and the consequent management of daily flight operations.

The OCC Intern will gain experience by assisting the OCC team in meeting and assisting the daily operation to ensure the airline meets the expectation of the customers to provide a reliable, efficient, and above all else, safe service.

The OCC is comprised of many talented aviation professionals with diverse backgrounds and experience in all facets of the industry. Dispatch, Crew Scheduling, Maintenance Control and Maintenance Planning make up the OCC.

The Application Process: All internship postings close on December 26th, 2022 but we encourage applicants to apply as early as possible to receive the next steps in the application process. All applicants will be required to complete a one-way video interview. If you are applying for multiple positions you will only need to complete one interview video. Please note, due to high volume of applications, the request to submit a one-way video interview may not come until early-mid January 2023. Also, submitted videos will take several weeks to review and you may not receive an email or hear the status of your one-way video interview until end of January-mid February 2023. 

Responsibilities

  • Audit NOTAM’s in Sabre Audit Routings in Sabre, Endeavor’s flight planning software (NOTAM stands for Notice to Airmen, which contains information essential to personnel concerned with flight operation.
  • Update and maintain AVTEC phone directory (Endeavor’s telephone and radio hub).
  • Assist Manager with reports and pulling information, such as 3+ hour delays.
  • Communicating to Flight Control operations with issues such as Air Start INOP (out of service equipment) or airport now requiring an alternate.
  • Update and maintain Phone Directory in Sabre as well as the AVTEC Phone Directory to keep them in sync.
  • Report software and equipment issues to open tickets with the Delta Help Desk and monitor Bridge Lines as necessary.
  • Update the OCC EFB’s (electronic flight bags) as required.
  • Assist the Bridge during IROPs (irregular operations) as directed (communicate information to stations, Atlanta, Delta OCC, etc).
  • Computer work, in a typical office environment sitting for the majority of the day.
  • Other duties as assigned.

Qualifications

  • Currently enrolled full-time in an undergraduate degree program such as Aviation Management or Air Traffic Control with junior or senior class standing
  • Ability to work full time (32-40 hours/week) during weekdays, with some schedule flexibility, if needed.
  • Ability to work and be based in Minneapolis, MN
  • Ability to work both independently and collaboratively in a business environment
  • Above average written and communication skills
  • Strong PC skills including experience in Microsoft Office Suite, specifically Microsoft Excel
  • Effective organizational, time management, & multi-tasking skills
  • Prior analytical experience (data analysis/reporting) or database management experience preferred
  • Repetitive motion such as typing
  • Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not in excess of 30 lbs.
  • Travel as necessary

What We Offer

Providing world-class service to our customers starts with providing world-class employee benefits. Endeavor Air Interns receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

  • Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
  • 401(k) with Company Match starting on Day 1

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