Operations Administrator SNN

An exciting opportunity to report to the General Manager, in effectively co-ordinating all administration duties. Duties will relate to the Shannon operation, in line with both business and Airport Authority procedures.

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service… we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We are a global business operating from more than 400 individual locations across North America, the UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Main Responsibilities:

• Ensure that all customer invoices are completed, posted, and filed in a timely manner, advising the General Manager and Finance Manager of any incomplete transactions for month end. Assist in completing the weekly financial reports. Prepare and coordinate documentation supporting charges and billing from suppliers to assist management
• Process customer handling requests for the operation, co-ordinating all third-party requirements, and slot applications and inputting data to advise the relevant airport departments of our arrivals and departures
• Maintain and update the customer contracts file under the guidance of the General Manager ensuring the accuracy of invoicing in line with agreed rates
• Inputting customer's Tailwind details into the system and maintaining a spreadsheet of the same
• Inputting of Business Cards collected into the E-Survey system
• Assist in keeping the Office, Reception, and Lounge in good condition and ensuring adequate stock levels of supplies, including stationery are maintained
• Co-ordinate with colleagues and the General Manager to ensure that uniform standards are maintained in accordance with company policy
• Reconciliation of petty cash and vehicle fuel uplift spreadsheets
• Complete any other duties as allocated by the General Manager to assist in the operation

Knowledge, Skills, and Experience:

• Full and clean driving license
• Invoicing experience
• Be proficient with general Microsoft programs e.g. word, outlook and excel
• Previous experience working in an Operations Department is essential
• To have good communication skills, be a team player and an innovator
• To be self-motivated and have good time management skills
• Ability to work accurately under pressure in an operational environment
• Strong customer service focus
• The flexibility of start and finish times within the shift pattern to include overtime, with time given back in lieu
• Excellent communication skills
• Ability to work both offices based and out on the ramp
• A willingness to work overtime to cover leave and busy periods
• Strong attention to detail
• Comfortable working with numbers
• Excellent personal presentation
• Fluent in English

Benefits:

• Competitive Salary Package
• Plus Benefits Package & Training
• Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence