Officer - Customer Service/ Ramp/ Security

Position - Officer - Customer Service/ Ramp/ Security

Mandatory Documents are required during the interview. (Both Original & Photocopy)

1. CV
2. PAN Card
3. Adhaar Card ( with Address)
4. Passport ( with Address)
5. Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualifications.
6. Experience Letter and Salary Details (in case of experienced candidates)

Eligibility Criteria:

1.   Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Results are awaited and exam-pending candidates are not eligible.

2.   If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

3.   Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, ability to work under pressure.

4.   Airport Operations Experience Preferred.

5.   No Visible Tattoo marks/ body art

6.   Age: 18 to 27 Years

7.   Interviewed Candidates can reapply after 6 months

Requirement:

A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Security – Adaptable to all weather conditions, the Place of work can be either at the Terminal or Apron

c)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B.  Preferable Requirement:

a)   For Customer Service – Well-versed in Customer Dealing

b)   For Security – BASIC AVSEC, Screener, NCC Background

c)   For Ramp–Load & Trim License, 12th Science Background

Job Description –

Security –

Screeners & Basic Avsec certification preferred

Primary Responsibility

You will be responsible for the implementation of security policy and procedures laid down by the Company. 

Mission

To secure:

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure a good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security programs and applicable procedures.

Functional Responsibilities:

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules, and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

Customer Service

Job purpose:

To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answered customer queries over the telephone.

Departures

• Attend the pre-flight and post-flight briefings.
• Setting up of check-in counters.
• Screening of checked-in baggage.
• Maintain high-quality Check-in procedures.
• To assist customers with special requests.

Arrivals

• To assist customers with special requests.
• To assist customers with Mishandled/damaged baggage. Prepare all required reports for the same.
• Coordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post-flight departure 

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Ramp –

L&T & LO certification preferred

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipment required.
• Note down the Touchdown and Chocks and convey it on R.T.
• Align the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure makes sure that all the equipment is sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth and safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

Please Note: IndiGo, one of India’s fastest-growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.