Indigo

Officer - Customer Service/ Ramp/ Security

Indigo - Posted 5 months ago
$172-223/month  + Equity
*high salary
*Based on 0 Security Officer salary records

Full-time

Delhi, DL

Category
Security Officer
Experience
Junior, Mid-Level, Senior
Company size
24k employees

Security Officer Job description

Position - Officer - Customer Service/ Ramp/ Security

Mandatory Documents are required during the interview. (Both Original & Photocopy)

  1. CV
  2. PAN Card
  3. Adhaar Card ( with Address)
  4. Passport ( with Address)
  5. Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualifications.
  6. Experience Letter and Salary Details (in case of experienced candidates)

Eligibility Criteria:

1.   Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Results are awaited and exam-pending candidates are not eligible.

2.   If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

3.   Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, ability to work under pressure.

4.   Airport Operations Experience Preferred.

5.   No Visible Tattoo marks/ body art

6.   Age: 18 to 27 Years

7.   Interviewed Candidates can reapply after 6 months

Requirement:

A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Security – Adaptable to all weather conditions, the Place of work can be either at the Terminal or Apron

c)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B.  Preferable Requirement:

a)   For Customer Service – Well-versed in Customer Dealing

b)   For Security – BASIC AVSEC, Screener, NCC Background

c)   For Ramp–Load & Trim License, 12th Science Background

Job Description –

Security –

Screeners & Basic Avsec certification preferred

Primary Responsibility

You will be responsible for the implementation of security policy and procedures laid down by the Company. 

Mission

To secure:

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure a good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security programs and applicable procedures.

Functional Responsibilities:

  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme.
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality levels
  • Optimize resource
  • Aware of Emergency Response Procedures, rules, and regulations
  • Acquire and maintain necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property

Customer Service

Job purpose:

To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answered customer queries over the telephone.

Departures

  • Attend the pre-flight and post-flight briefings.
  • Setting up of check-in counters.
  • Screening of checked-in baggage.
  • Maintain high-quality Check-in procedures.
  • To assist customers with special requests.

Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled/damaged baggage. Prepare all required reports for the same.
  • Coordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post-flight departure 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Ramp –

L&T & LO certification preferred

  • Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take bay no. from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D-20 mins with all the equipment required.
  • Note down the Touchdown and Chocks and convey it on R.T.
  • Align the ramp properly.
  • Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
  • After departure makes sure that all the equipment is sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight ensure everyone is smooth and safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

Please Note: IndiGo, one of India’s fastest-growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.

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