United Airlines

Managing Director - Airport Operations Customer Service

United Airlines - Posted 1 year ago
$210k-350k/year  + Equity
*high salary
*Based on 0 Customer Service Agent salary records


Denver, CO

Customer Service
no experience required
Company size
84k employees

Customer Service Agent Job description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities (Position is on-site in Denver)

The ATW business leader’s primary responsibilities are the overall financial, personnel and operational-related functions of the department including the management of a budget of $98 MM and over 1,000 employees in an operation with approximately 450 flights per day including express operations. The leader is responsible to have in-depth knowledge of airport operations, management, customer service, logistics, technology, and financial fields. The leader must have a consistent record for crucial actions backed by analytical thinking, goal-directed leadership, and customer service-oriented performance. The leader works with other departments including Terminal Operations, Hub Operations Control Center, Flight Ops, Inflight, Maintenance, Technology, AO Planning, and Corporate Communications, in addition to government agencies, business partners and the local airport community. The leader provides results by establishing direction, aligning employees, and motivating them.

  • Operational planning and safe implementation of all ATW operations
  • Strategically plan the long-term development of departments operations
  • Business/Employee relationship development
  • Management and frontline employee interaction and development
  • Collaborating with divisional department leaders and peers
  • Working with business partners and vendors
  • Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Enhance operational performance, financial controls, and safety

United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check all of those boxes! We are always looking for individuals who will bring something new to the table!


What’s needed to succeed (Minimum Qualifications):

  • Bachelor's degree
  • 10 years of leadership experience
  • 2 years of leadership experience in an Airport Operations environment
  • Strong knowledge of airport operations specific to customer service and station controls
  • Excellent communication skills
  • Ability to advise and develop management team, as well as ability to engage frontline employee population
  • Ability to lead and sustain continuous improvement environment and initiatives
  • Intuition for business
  • Ability to promote a safe working environment
  • Proven leadership ability in a fast-paced environment and leading a large-scale organization
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position


What will help you propel from the pack (Preferred Qualifications):

  • MBA or master’s degree in a related field
  • 5 years of management experience

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request an accommodation.

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