Manager - Operations Control

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we have the best talent in the world. Our Global Talent Acquisition team is on the frontlines of building the future of our company, one hire at a time. From corporate to operations, pilot to flight attendant, and early career to executive, our team crafts outstanding experiences for our candidates and hiring managers, with diversity, equity and inclusion top-of-mind in everything we do.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

The Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).

• Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing. Monitor flight activities within the pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
• Create hub gating plans that meet operational, customer, and employee needs and adapt them to dynamic changes in the operational environment
• Maintain detailed situational awareness about any events that may impact gating and parking plans
• Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
• Primary liaison with NOC Dispatch and Ops Managers regarding real-time updates to the hub schedule and notable flight-level events
• Work with all team members to ensure accurate flight following (FLIFO) information is maintained
• Responsible for supporting the station safety culture through critical communication and engagement
• Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
• Responsible for coordinating analysis and communication of field conditions during irregular operations
• Responsible for partnering with local stations and Network Planning in developing future flight schedules

The salary for the position is $69,700 - $90,200 dependant on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.Bonus Eligible: yesAt United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privleges. Salary and benefits information is being included in this job posting in accordance with Colorado state law.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Required

• Bachelor's Degree and/or related field experience in an airline operational environment
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
• Ability to lead peers and other leaders by applying a philosophy focused on Safety, Caring, Dependability and Efficiency
• Ability to be trained to assume the duties of Manager – Station Operations Center on a temporary basis as required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Bachelor's Degree
• 2+ years of airline management experience
• Experience in schedule design and schedule planning
• Experience working with operational programs such as Inform Real-Time Stands, Unimatic, IOM, and similar programs
• Extensive knowledge of operations, management, and logistics

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.