Manager Maintenance Control Duty

The Duty Manager, Maintenance Control reports directly to the Manager Maintenance Operations Center. The Manager serves as an authority when making operational decisions and provides consistent communication and coordination with System Operations Control (SOC), Line Maintenance and Heavy Maintenance personnel and leadership, Engineering, Inspection, and Materials to maintain a seamless daily operation while maintaining the highest degree of safety.

Essential Responsibilities

• Continually design/implement action plans to reduce maintenance-related delays and cancellations.
• Effectively monitor and manage the MEL/CDL/NEF process for accuracy.
• Maintain department goals, performance objectives, and training (including recurrent training) of all Maintenance Control personnel.
• Responsible for compliance with documented events such as robbed parts, Mechanical Reliability Reports, and Maintenance Irregularity Reports
• Provides technical support to Maintenance Controllers and Pilots
• Maintains constant surveillance of overall aircraft maintenance activity
• Create/administer/manage the department’s work schedules including managing/approving vacations, monitoring sick time and absences, ensures adequate staffing to meet operational needs.
• Supervises Maintenance Controllers
• Complete in a timely manner all other duties assigned by the Manager, MOC or higher.
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• FAA Certificated Mechanic possessing Airframe and Powerplant ratings
• Five (5) years of combined Line Maintenance / Heavy Maintenance experience.
• Three (3) years Maintenance Control experience or Three (3) years in a supervisory/management role in Technical Operations.
• Demonstrated ability to plan, organize and administer/delegate responsibilities
• Available for occasional overnight travel (5%)
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Bachelor’s Degree
• Experience operating in fast paced, high pressure environments.
• Computer literate in Microsoft office suite.
• Excellent verbal and written communication skills
• Excellent analytical abilities, knowledge of A320/E190 platforms.
• Excellent people skills
• FCC Radio License

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well-groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

  Equipment:

• Computer and other office equipment

 Work Environment:

• Normal Office Environment

 Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)