Lufthansa

Logistics Coordinator

Lufthansa - Posted 2 months ago
$4k/month  + Equity

Full-time

Miami, FL

Category
Airline Customer Service
Career Level
Senior, Mid-Level
Company size
108k employees

Deadline:  December 30, 2022

Airline Customer Service Job description

Are you thriven in working in a customer service-oriented position? If that sounds like you, then join our growing aviation cargo experts team!

Tasks

The activities of the Logistics Coordinator may include the following:

  • Receive complex customer requests for worldwide time-critical transport and emergency logistic services.
  • Follow up on proposals and thereafter be responsible for the smooth handling and execution of the booked transports.
  • Identify the customers’ individual requirements and needs using strong communication skills.
  • Provide our customers with very individualized and tailor-made transport solutions within a limited time frame.
  • Support the sales team by being the single and operational point of contact for our key account customers.
  • Give guidance to new colleagues on solving irregularities and the steps to be taken if these take place.
  • Create handover protocols and communicate irregularities at end of a shift towards other worldwide customer service teams.

Requirements

The ideal Logistics Coordinator should meet the following requirements:

  • High school diploma required.
  • Bachelor's degree desirable.
  • Professional experience desired in the field of logistics or freight forwarding.
  • Thorough knowledge of operational logistics processes and services, and airfreight.
  • The English language is required.
  • Computer skills as an expert.
  • Experience with MS Office and MS Windows.
  • Excellent analytical skills.
  • Excellent ability to work under pressure.
  • Excellent customer service and customer orientation.
  • Able to lift up to 70 lbs.
  • Work constantly with time pressure.
  • Able to work shifts and weekends.
  • Must possess a legal work permit in the U.S.

* CV/ Resume required.

* Company will not provide relocation assistance.

* Full vaccination against Covid19 is a requirement.

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