United Airlines

Lead Customer Service Rep SGP

United Airlines - Posted 1 month ago
$22-28/hour  + Equity

Full-time

Singapore, Singapore

Category
Customer Service Representative
Career Level
Senior
Company size
84k employees

Customer Service Representative Job description

We have a wide variety of career opportunities around the world — come find yours.

Department Overview

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

  • Actively engage with all customers to enhance the travel experience
  • Lead day-to-day operations, performance, resource planning (where applicable), flight delay and disruption handling, work assignments and training coordination
  • Provide support to station leadership and team
  • Coach and mentor team members and follow through on commitments
  • Build trust up and down within their team
  • Identify skill gaps and work with station leadership to coordinate training
  • Provide feedback on team performance
  • Recognize and develop team members
  • Monitor and report service partner performance and escalate as appropriate
  • Ensure vendor compliance with all operational, safety, security and regulatory requirements
  • Coordinate day-to-day issues with airport facilities, airport authority, government and border agencies
  • Conduct company audits as required
  • Monitor performance to assure that operational, safety, service and efficiencies are met
  • Provide technical guidance and interpret company policies and procedures to assist United and Vendor employees
  • Other duties included collateral work, back office administration and customer correspondence
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. 

Qualifications

Required

  • Tertiary qualifications or equivalent work experience in an operational Airline environment
  • Minimum five (5) years experience in all areas of Airport Ground Services
  • Must be fluent in English (written and spoken)
  • Intermediate computer literacy (Industry systems, MS Office, Outlook 360)
  • Airline industry experience
  • Ability to work in a fast-paced operational environment
  • Strong communication skills and interpersonal skills
  • Ability to work independently without supervision
  • Ability to make sound business decisions, analytical thinking
  • Goal-directed Leadership ability and Service-oriented performance
  • Prior experience leading a work team
  • Maintain a well-presented and professional appearance
  • Must be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
  • Must be legally authorized to work in the Republic of Singapore for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

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