Hospitality Host - Hangar

Date: 25-Aug-2022

Location: Manchester Airport, GB

Company: MAG

• Hospitality Host
• Based at Manchester Airport
• Permanent position
• 40 hours per week
• Salary - £11.42 per hour including a 17.5% shift allowance

About us:

MAG is the UK’s largest airport group. We own Manchester, Stansted, and East Midlands Airports. With over 60 million passengers, flying to over 270 destinations annually, the guest experience is at the heart of everything we do.

About the role:

The successful candidate will be committed to delivering a fantastic customer experience one with brand and service stands, with a can-do attitude and flexible approach. You will assist with the provision of the day-to-day unit activities, working to a high-quality standard, and ensuring our customer's experience is world-class. The Hospitality host role is responsible for assisting with the preparation and delivery of food and beverage service.

Duties include:

• Provide a world-class level of service to customers of the restaurant.
• Ensure facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Take monies (credit/debit cards and cash) and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol license.
• Ensure the bar area is well-presented clearing tables and guest areas.
• Maintain stock levels, date, and rotation.
• To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• To assist with loading/unloading the glasswasher/dishwasher, rotating stock, and keeping the front of house and bar areas clean and tidy.
• Assist in one-to-one training of new staff in order to uphold the high level of presentation, hospitality, and service.
• Assist in any emergency evacuation as directed.
• Ensure the uniform dress code is adhered to at all times, enhancing the image of the outlet.
• Have a good knowledge of airport facilities to be able to answer guest queries and provide excellent customer service.
• To work flexibly to the rota, and within any MAG Hospitality unit as required.
• To follow all procedures on energy conservation.
• To carry out reasonable instructions as directed by any member of the restaurant management team
• To be an ambassador of the Hangar brand, displaying a can-do attitude in all aspects of the role
• Making all guests feel welcome, and ensuring we go the extra mile to give excellent service
• To escalate any operational issues or risks to the relevant shift leader or to the restaurant management

About you:

We are looking for someone who has/is:

• Passion for customer service
• Can do attitude with flexibility
• Experience or understanding of great customer service
• A team player
• Used to working shifts, and flexible to work across a 7-day operation
• Understanding of handling cash and credit card
• Computer literate on mainstream PC applications including Microsoft Office
• Experience in working on own initiative, capable of building solid and beneficial relationships both internally and externally
• Must be a minimum of 18 years old to comply with our alcohol service policy.

Benefits:

As a MAG employee, you will have access to some great benefits including; 

✈ Free on-site parking whilst working

✈ Free Airport parking when you go on holiday (subject to availability and pre-booking)

✈ Access to “Benefits me – My MAG rewards” portal with discounts and savings

✈ 24-hour Employee Assistance Programme

✈ MAG Pension scheme

✈ Discounts on tram and train travel to work

✈ Discounts on MAG products such as Escape Lounges and holiday parking at our Airports

How do I apply?

Please submit your up-to-date CV to apply for this role.