Heavy Duty Parts Specialist

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! 

As a NAPA Automotive Parts Specialist, you are looked at as the “face of the retail store” and the go-to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts.  A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time, or just want to get your foot in the door with us to explore other careers at some point – We welcome you!    

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members to answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working in the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don’t have a background in automotive parts
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need: 

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Love fast-paced retail environments
• Great listening skills and empathy for the customer

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team