Tampa International Airport

Guest Experience Representative

Tampa International Airport - Posted 1 year ago
$18-25/hour  + Equity
*high salary
*Based on 0 Customer Service Agent salary records


Tampa, FL

Customer Service
no experience required
Company size
650 employees

Airport:  Tampa Intl (TPA)

Customer Service Agent Job description


Reporting to the Guest Experience Supervisor, the Guest Experience Representative performs informational and referral duties to assist the public in locating and/or accessing various services provided by Tampa International Airport and other community agencies.

Performs informational and referral duties to assist guests while anticipating and responding to their needs to enhance the overall guest experience at Tampa International Airport.


Note: The following position responsibilities are illustrative and not exhaustive. The position description is not intended to be, nor should it be construed as an all-inclusive list of the duties associated with the position. Management may require incumbents to perform job duties other than those contained in this document at any time. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Provides information and assistance to Airport guests concerning the use of the facility, available services, local attractions and flight information.
  • Provide direction and assistance to incoming international passengers in the Federal Inspection Station and formulates detailed reports to Aviation Authority staff on significant observations. Follow up on reported issues to ensure that the problem has been corrected. 
  • Conducts educational walking tours of the Airport terminal for the schools, groups, and community organizations.
  • Conducts educational bus tours of the airfield for the schools groups, and community organizations.
  • Provides VIP tours as necessary.
  • Monitors escalators, elevators, shuttle cars, and the monorail system concerning accidents and outages.
  • Acts as an official representative of the Aviation Authority at school fairs, festivals, and community functions. Maintains a booth or display, providing literature and promotional items.


  • Graduation from a high school or possession of a GED Certificate; and two years of customer service experience in a public contact capacity.
  • Must be able to pass a pre-employment drug screen as well as complete and successfully pass the TSA badging and background process.


  • Working knowledge of Airport and community resources and of available information and service sources.
  • Working knowledge of office practices and procedures.
  • Skill in making presentations to groups.
  • Ability to deal courteously and effectively with the public.
  • Ability to communicate effectively both orally and in writing.
  • Ability to organize and maintain files and records.
  • Ability to operate general office equipment.
  • Ability to work effectively with others.


To be a major driver in the economic growth of the Tampa Bay Region. We will be leading edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.


To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

Similar Customer Service Agent jobs

  • Operations: Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to
  • Ensures cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of United
Posted 1 year ago


  • Provides leadership to a 2-4 member team (analysts)
  • Provide analytical support to leadership on day-to-day functions that help them make data-driven decisions and answer key questions from the eTeam
Posted 1 year ago
  • Manage day to day operations, performance, resource planning, flight delay and disruption handling, work assignments and training coordination within the area of responsibilities
  • Manage, monitor and report service partner performance
Posted 1 year ago


  • Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
Posted 1 year ago
  • Provide leadership and oversight of a work area and front-line employees in an operational environment
  • Serve as a subject matter expert on safety, service and procedures
Posted 1 year ago