Ground Operations Crew

Jetblue - Posted 8 months ago
$33/hour  + Equity
*high salary
*Based on 0 Airport Ground Staff salary records


Jamaica, NY

no experience required
Company size
22k employees

Airport Ground Staff Job description

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes the operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabins for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions. 

Essential Responsibilities

· Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment

· Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)

· Works in a ramp environment

· Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from the baggage compartment of the aircraft and baggage system

· Operates external aircraft equipment

· Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories

· Assist Customers with special needs, e.g. Customers who need assistance in boarding 

· Guides aircraft to and from aircraft parking locations

· Occasionally carry a handheld radio and communicate effectively with proper radio etiquette

· Occasionally assist with loading and unloading mail, small packages and human remains

· Ensure and maintain a safe environment and operation 

· Other duties as assigned 

Minimum Experience and Qualifications

· High School Diploma or General Education Development (GED) Diploma

· One (1) year of customer service, volunteer experience, or sales experience 

· Must be at least 18 years old

· Complete fluency in written and spoken English

· Successfully complete a job assessment 

· Must be able to adhere to JetBlue Uniform Policy Manual Standards 

· Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends

· Able to follow safety guidelines

· Able to perform under pressure and within fixed time constraints

· Able to work in all types of weather conditions

· Able to make occasional trips to other locations for training or temporary assignment

· Must be able to give and receive verbal communication

· Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers

· Maintaining a positive, good-natured attitude is essential

· Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching or kneeling is needed

· Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

· Depending on location, may need to acquire and maintain a United States Customs Clearance

· Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue

Airways insurance standards

· Legally eligible to work in the country in which the position is located

· Pass a ten (10) year background check and pre-employment drug test

Preferred Experience and Qualifications

· Bilingual skills

· Previous airline experience

· Proficient with Microsoft Office suite

Crewmember Expectations: 

· Regular attendance and punctuality  

· Well-groomed and able to maintain a professional appearance

· Potential need to work flexible hours and be available to respond on short-notice

· When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

· Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards

· Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

· Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls

· Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities


· Computer/Electronic Tablet and other office equipment

· Ground service equipment

· Handheld radios 

· Public Address System 

· Jet bridge and/or air stairs (Customer enplaning/deplaning equipment) 

· Free-standing computer kiosks used to identify and process Customer reservations 

· Light Emitting Diode (LED) screens and signs 

Work Environment: 

· Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels

· Ability to work weekends or irregular shifts 

· Able to make occasional trips to other locations for training or temporary assignment

· Subject to weather and elevated noise levels within airports 

· Ability to stand for an extended period of time 

Physical Effort:  

· Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with assistance.

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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