Signature Flight Aviation

Ground Control Dispatcher

Signature Flight Aviation - Posted 1 month ago
$45k-61k/year  + Equity
*high salary
*Based on 0 Aviation Dispatcher salary records

Full-time

Atlanta, GA

Category
Operations
Experience
no experience required
Company size
8k employees

Airport:  Hartsfield Jackson Intl (ATL)

Aviation Dispatcher Job description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

  • Scheduling and dispatching fuelers and LSTs, to appropriate request according to the order of request or the customers immediate needs
  • Relaying information to team members such as information pertaining aircraft
  • Using telephones, two-way radios, or text messages to contact customers, LSTs or emergency personnel
  • Communicate with supervisors or customers to resolve problems, requests for services
  • Record customers requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
  • Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
  • Communicate with customers via telephone, fax, face-to-face, e-mail, Concierge Air System, Unicom/air-to-ground radio
  • Monitor all arrivals and departures flights activities
  • Perform other duties as assigned

Job Responsibilities

  • Have all monitors displaying SIGOps, FIDs, FlightAware, and SIGnet
  • Dispatch Fuel / Service directly to an assigned team member
  • Call out Arrival / Departure to assigned Marshaller
  • Call out aircraft POL 30 mins prior
  • Communicate with aircraft on the air for all flight needs
  • Coordinate with the Customer Service Concierge on the valeting of customer vehicles for arrivals and departures.
  • Assist with CSR duties, as able
  • Responsible for opening and printing landing cards
  • Responsible for answering radio (AIRINC) for all inbound and outbound
  • Track completion times for services entered on SIGnet through status updates
  • Monitor services over 15 minutes past ordered time “Red Line” on SIGOps and alert appropriate staffing for a status update
  • Monitor latest logistics reports (NetJets), ensuring reservations are updated in SIGnet for arrivals and departures
  • Periodic review of email, when possible
  • Build/Update Daily Flights Schedule
  • All service requests entered in real-time into SIGnet

Job Qualifications

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills.  

An Equal Opportunity Employer including Disability/Vet

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