Ground Control Dispatcher

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

• Scheduling and dispatching fuelers and LSTs, to appropriate request according to the order of request or the customers immediate needs
• Relaying information to team members such as information pertaining aircraft
• Using telephones, two-way radios, or text messages to contact customers, LSTs or emergency personnel
• Communicate with supervisors or customers to resolve problems, requests for services
• Record customers requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
• Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
• Communicate with customers via telephone, fax, face-to-face, e-mail, Concierge Air System, Unicom/air-to-ground radio
• Monitor all arrivals and departures flights activities
• Perform other duties as assigned

Job Responsibilities

• Have all monitors displaying SIGOps, FIDs, FlightAware, and SIGnet
• Dispatch Fuel / Service directly to an assigned team member
• Call out Arrival / Departure to assigned Marshaller
• Call out aircraft POL 30 mins prior
• Communicate with aircraft on the air for all flight needs
• Coordinate with the Customer Service Concierge on the valeting of customer vehicles for arrivals and departures.
• Assist with CSR duties, as able
• Responsible for opening and printing landing cards
• Responsible for answering radio (AIRINC) for all inbound and outbound
• Track completion times for services entered on SIGnet through status updates
• Monitor services over 15 minutes past ordered time “Red Line” on SIGOps and alert appropriate staffing for a status update
• Monitor latest logistics reports (NetJets), ensuring reservations are updated in SIGnet for arrivals and departures
• Periodic review of email, when possible
• Build/Update Daily Flights Schedule
• All service requests entered in real-time into SIGnet

Job Qualifications

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills.  

An Equal Opportunity Employer including Disability/Vet