United Airlines

General Manager - Airport Operations

United Airlines - Posted 1 month ago
$70k/year  + Equity


Northern Mariana Islands

Airport Operations
Career Level
Company size
84k employees

Airport:  Saipan Intl

Airport Operations Job description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

  • Responsible for day to day operational, financial, and personnel performance of an international field station
  • Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
  • Monitors performance against plans and initiates corrective actions to improve results
  • Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
  • Participates as a team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities
  • Ensures that corporate and divisional messages and initiatives are clearly communicated to station employees
  • Represents airport activities to local government agencies, works council as well as the US FAA/TSA.
  • Responsible for the SPN Station Emergency Response program
  • Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fuelling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations
  • Responsible for United’s cargo operations at the airport including service delivery, warehouse operations, security and mail performance
  • Ensures consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, employee engagement and security
  • Provides financial oversight for station level Airport Operations & Cargo expenses – assuring targets are met
  • Continuously identifies new ways to add value and position the organization for success
  • Attracts, develops and retains frontline leadership and frontline employees
  • Maintains positive vendor relations, various airport management relations, and ongoing exchange of information and ideas
  • Represents the company to local governmental agencies (CNMI Customs, Immigrations, and US FAA/TSA, Local airport authorities & works councils)

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

  • 5 years of leadership experience
  • Legally authorized to work in the United States for any employer without sponsorship
  • Fluent in English (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • 2 years of operations experience 
  • Variety of ATW/BTW and Cargo fields or other division experience
  • TSA, FAA, and Local Government Regulations

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected statuses as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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