Field Engineer

HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision. 

Delta employees are thinkers, doers, and innovators. 

We are proactive. 

We are collaborative. 

We deliver impact to our customers. 

Join us on our transformation journey to becoming a world-class IT organization at the world's best airline! 

The Field Engineer is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. 

Responsibilities:

• Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline-specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. 
• Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). 
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. 
• Verify the asset in accordance with Delta policy prior to the move. 
• Update asset management systems. 
• Troubleshoot and resolve all hardware and software problems supported by Field Operations. 
• Connect with the Field Planning and Project Management organization. Duties may include research, providing input into work requests, and occasional assistance with site surveys. 
• Perform preventative maintenance on operational devices. 
• Coordinate external vendor services. 
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software 
• Provide on-site, and on-call 7x24x365 support, as needed. 
• Provide technical support, as needed, to the enterprise. 
• Configure, install, maintain, test, and troubleshoot hardware systems 
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. 
• Implement changes to platforms with minimal impact on the business by following enterprise standards and procedures. 
• Coordinate activities with internal/external technology owners/service providers 

Why You’ll Love Delta! 

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match 
• Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits 
• Domestic and International Flight privileges for employees and eligible family members 
• Career development programs are available for your long-term career goals 
• Access to subsidized and vetted Backup Care for children, adults, and pets through Care.com 

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• At least 0-2 years of experience in IT infrastructure, engineering, or Basic Network/server and application knowledge (MS Office, Outlook, etc.). 
• Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Ability to move, on a periodic basis, large equipment that weighs at least 30 pounds. 
• Ability to provide on-site, and on-call 7x24x365 support, as needed. 
• Must have a valid driver’s license. 
• Previous airline experience is ideal. 
• Ability to work within a team environment. 
• May require overnight travel 
• High School diploma, GED, or High School Equivalency. 
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking and styles.
• Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. 
• Integrity and Trust - Involves being widely trusted, being seen as a direct, candid individual, can present the unvarnished truth in an appropriate and effective manner, keeping confidences, admitting mistakes, and doesn’t misrepresent him/herself for personal gain. 
• Partnership - Involves working well in a collaborative setting, supporting the work team by volunteering for and completing assignments, acting as a positive team member by chipping into discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. 
• Technical Expertise - Involves demonstrating a dedication to growing knowledge and skills in current technical/functional areas, keeping up to date on technical developments, staying advised as to industry practices, and knowing how to apply relevant technical processes to appropriate business needs. 
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. 
• Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, and can flex to future consequences and trends appropriately. 
• Patience - Involves listening and checking before acting. Is tolerant of people and processes and tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches. 
• Problem Solving - Uses detailed logic and methods to address difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious, and doesn’t stop at the first answer. 
• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicate, and resolves or escalates any problems that arise.