Director - United Express Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we connect people to the places that matter most to them. Be part of a team that’s responsible for getting our millions of customers to even more destinations across our network. Our United Express team selects and manages our airline partners that carry the United Express name, ensuring a safe and profitable operation, and providing flights to smaller communities across the entire country.

Key Responsibilities:

The Director-UAX Operations is responsible for leading the UAX operation to best-in-class operational performance, inflight customer experience and safety. This role works with carrier senior leadership teams and internal United departments to plan for a successful operation, monitor outcomes, identify areas of opportunity and drive change. The Director works closely with the Director-UAX Tech Ops and the Director-UAX Network Operations.

• Responsible for integrating all operational planning for 120 to 0 Days from Departure, identifying operational risks across the portfolio, and working with carriers and the NOC to mitigate risks and drive operational performance.
• Review operational implications of changes to network, schedule and recommend changes to deliver commercial and operational goals; lead strategies to mitigate other known changes to the operating environment (e.g., runway construction).
• Lead flight operations and inflight coordination between the carriers and mainline departments
• Analyze processes and operational data to identify root cause factors impacting the reliability of operational performance; support, manage, and implement operational improvement initiatives
• Design and oversee periodic reports to the operating departments focusing on trends and anomalies. Provide alternatives and/or recommendations for corrective action and quantify the anticipated gains
• Develop effective presentations and present initiatives and performance to senior leadership
• Team and individual talent development and alignment (i.e. team goals, mentoring, career development, etc.)

This position hybrid and will require up to 10% travel.United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! 

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Aviation, Finance, Network Planning, Program Management and/or operations field
• 7+ years of airline experience with proven executive leadership interaction, managerial and analytical skills
• Demonstrated experience with airline operations and strategic management activities
• Understanding, quantifying, and solving complex airline operational issues
• Adept at building relationships required for reliable airline operations
• This role is Hybrid with some time spent at our downtown Chicago location
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• MBA or related area
• 3 years of management and/or 1 year of experience specific to the position

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected statuses as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.