Director, Team Member Investigations

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich your personal and work life and hop on board!

Why you'll love this job

The Director of Team member Investigations leads a team of managers and investigators in creating a workplace and organizational culture of high performance, integrity, and employee engagement. Responsibilities of the role include defining, guiding, and implementing company policies, conducting all work environment investigations, and directing and conducting all activities related to US-based employee relations services. The position actively promotes and builds a culture of high standards by delivering timely and thorough investigations across the U.S, and partnering with key stakeholders across the enterprise. The role leads a team of HR professionals who have responsibility for consultation with employee representatives, and provide guidance on HR programs, policies, and practices to resolve queries and challenges across our business. The position is the subject matter expert in the Work Environment and is responsible for sharing insights and trends in these areas to progress our diverse work culture forward. 

What you'll do

• Build a high-performing team focused on an integrated investigations strategy that is aligned with the Company’s vision and business strategies.
• Develop and sustain strong business relationships to promote good relations across the company and be a trusted advisor. 
• Advising on employee relations matters and proactively conducting investigations into ER trends, synthesizing data, identifying root causes and recommending actions
• Establish Service Level Agreements and Standard Operating Procedures to fairly, timely, and consistently investigate team member relations concerns and allegations of workplace environment allegations. 
• Collaborate with the data analytics team to build reporting trend analysis used to make recommendations for the workplace environment and share with People and business partners. Build and establish KPIs for investigators while partnering with key stakeholders. 
• Partner with People Business Partners to identify trends, create action plans and track results,
• Manage all work with a high degree of confidentiality.
• Strong understanding of applicable federal and local employment laws and practices.
• Provide appropriate advice on team member issues, including performance management, and disciplinary issues, and partner with leadership, and labor relations during the grievance process.
• Drive and partner for Policy and procedure development/reviews to reflect our Why and brand and provide fair, compliant and equitable employment practices for both company culture and local laws.
• Act as a coach and provide general human resources guidance, advice and counseling in the areas of performance management and coaching/development.
• Develop and provide appropriate training in partnership with legal and labor relations to leaders. 
• Champion a more diverse workplace by promoting initiatives, ways of working and behaviors which will drive change

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• At least 10 years experience in HR, with a minimum of 5 years leading a team of employee relations and investigation experts/specialists or equivalent. 
• Undergraduate degree in Human Resources, Business, or related field or equivalent experience/training; Graduate degree in HR, Business, or related field experience preferred
• Periodic travel is required.

Preferred Qualifications- Education & Prior Job Experience

• High level of knowledge/understanding of local, state and federal employment law and union relations practice
• An ability to drive the strategic HR agenda with senior leaders
• Excellent verbal and written communication skills, including the ability to interact effectively with employees at all levels within the organization including presentation skills.
• Leadership skills that drive high performance in line with company values. A strong team player who acts collaboratively within the HR function and large business.
• Strong data orientation, analytical, and interpretative – able to translate people analytics into valuable business insight.
•  Able to prioritize multiple requests and then take charge to meet the priorities
• Ability to consistently practice outstanding business judgment with unquestionable ethical practices.
• Strong commercial acumen, understanding and knowledge of various CBAs. 
• Influencer  

Skills, Licenses & Certifications

• Extensive experience in managing complex ER cases and partnering with senior stakeholders
• Commercial exposure to management of reputationally sensitive issues
• High level of integrity and conscientiousness. Known for being straightforward, honest and discreet.
• Excellent judgment with a logical, meticulous and organized approach to decision making 
• On projects, the ability to gain commitment, drive things forward, be highly organized and ensure deadlines are met 
• Flexible, resilient, adaptable and able to work in complex situations. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at the American

From the team members, we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping them reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.