Director of Airport Concessions

Under the general direction of the Vice President of Concessions and Commercial Parking, the incumbent will manage, plan, organize, integrate, and directly oversee the Authority’s Concessions Program for all concessions, including food & beverage, retail, advertising, passenger services, and vending for all airport terminals and Authority properties, budgeted to generate approximately $34M in FY23. 

The incumbent is responsible for developing a strategic plan, including recommendations for building the concession program and developing budgets, forecasts, and pro forma as required.

The incumbent is responsible for evaluating, developing, and managing all airport concession agreements, including developing plans to explore, generate and drive non-aviation revenues while keeping the Authority’s ACDBE program goals at the forefront. The incumbent will also monitor and evaluate the concession program’s financial and customer service performance and appearance to ensure vendors and service providers meet Authority standards.

POSITION ACCOUNTABILITIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Strong oral and written communication skills. Comfortable presenting to a variety of audiences.
• Fosters strong professional working relationships with internal and external stakeholders
• Ownership of the Airport’s Concessions program, including food & beverage, retail, advertisement, sponsorships, vending, and passenger services, and other revenue-generating non-airline services
• Manage the development of the annual budget, forecast, space planning, space design, selection of operators, as well as financial management analysis, merchandising, product promotions
• Identifies and promotes the highest and best use of airport properties and spaces to maximize airport revenue
• In coordination with the Procurement and Legal team, direct, develop, and manage the negotiation and oversee all airport concession agreements
• Monthly, prepare and present reports on Concessions performance, including insights and analysis. Lead real-time analysis of Concessions sales and revenue trends
• Stay apprised of industry and consumer trends to develop strategic direction and identify opportunities to optimize revenues and enhance customer satisfaction as well as to retain or generate additional revenue in each of the lines mentioned above of businesses/categories
• Collaborate with internal stakeholders on key projects such as Master Plan, construction projects, and contract audits
• Represent the department at meetings, functions, and events
• Administer the third-party logistics management contract for the benefit of Concessionaires and the Authority
• Oversee the team that ensures high levels of passenger service and contractual compliance in Concessions. Select, train, coach, mentor, develop and manage Senior Manager of Concessions, Concessions Manager, and Concessions Compliance Manager
• Perform other related duties as required

MINIMUM QUALIFICATIONS

• Bachelor’s Degree
• Five (5) years of progressively responsible experience in planning, developing, and implementing concession programs and negotiating and administering revenue-generating contracts.

OR

• An equivalent combination of training and experience. 
• Experience should reflect demonstrated knowledge and a thorough understanding of budgeting, retail or food service operations, administration and management of contracting documents, and compliance with policies and procedures. 
• Related experience may be substituted for education on a year-for-year basis.

RELOCATION

• This position is eligible for relocation.

TPA MISSION STATEMENT

To be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

TPA VISION STATEMENT

To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.