Unifi

Customer Service Supervisor - ELM

Unifi - Posted 2 months ago
$19/hour  + Equity
*high salary
*Based on 0 Customer Service Supervisor salary records

Full-time

Elmira, NY

Category
Customer Service
Experience
2+ years
Company size
147 employees

Airport:  Elmira Corning Regional (ELM)

Customer Service Supervisor Job description

Essential Functions / Key Responsibilities

  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Benefits

  • Flight Benefits – exclusive travel privileges for yourself and your family with Delta Air Lines
  • Paid holidays and paid time off
  • 401k company match upon eligibility
  • Exclusive discounts and additional wellness programs

Basic Qualifications

Pre-requisites

  • Valid Driver’s License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Experience

  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

  • Excellent customer service skills. 
  • Strong work ethic.
  • Ability to work in a team oriented environment. 
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education

  • High School diploma or GED.

Knowledge, Skills & Abilities

  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Strong leadership qualities and ability to create a passionate and efficient workforce.
  • Able to effectively resolve employee conflicts.
  • Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule

  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. 

Physical Demands/Requirements

  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. 
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 
  • Must be able to work in cramped or high places. 
  • Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

  • Supervise team of Customer Service Agents and Leads.

Unifi is an Equal Opportunity Employer.

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Security: Inspired to perform well by the knowledge that your job is safe

More Unifi jobs

Similar Customer Service Supervisor jobs

  • Minimum 18 months of Airline Experience Preferred
  • Strong leadership abilities
Posted 6 days ago
  • Minimum 18 months of Airline Experience Preferred
  • Strong leadership abilities
Posted 6 days ago
CAE
CAE - Tokyo, Japan

$77k-135k/year

  • Understanding the customer’s business and their products/services landscape and acting as the customer’s advocate to drive successful product adoption and customer success
  • Partnering with the customer and our own teams to ensure critical issues are prioritized accordingly, balancing customer requirements with our organization’s capabilities
Posted 1 month ago

$49k-127k/year

  • Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.
  • Recommend resolution to customer problems and/or complaints.
Posted 1 month ago

$15-18/hour

  • Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.
  • Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
Posted 1 month ago