Signature Flight Aviation

Customer Service Supervisor

Signature Flight Aviation - Posted 1 month ago
$15-18/hour  + Equity
*high salary
*Based on 0 Customer Service Supervisor salary records

Full-time

Santa Clara, CA

Category
Customer Service
Experience
1 year
Company size
8k employees

Airport:  Moffett Field (NUQ)

Customer Service Supervisor Job description

  • Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.
  • Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
  • Meet, greet and assist customers with hotel reservations, ground transportation, catering and other services for arriving and departing aircraft.
  • Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addressing complaints and resolves problems.
  • Recommend resolution to customer problems and/or complaints.
  • Coordinate service requests with other departments.
  • Monitor the performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
  • Instruct and supervise Customer Service Representatives in regards to security procedures.
  • Order and maintain inventory of office supplies and amenities.
  • Plan all facility events.
  • Compile work statistics for accounting and reporting purposes

Job Responsibilities

  • Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
  • Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
  • Occasionally may lift and/or move up to 40 pounds.
  • Read, write and fluently speak and understand the English language.
  • Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Write routine reports, business correspondence and procedure manuals.
  • Effectively communicate with other managers, subordinates, clients, customers and the general public.
  • Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Job Qualifications

  • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • High school diploma or general education degree (GED) plus one-year college or technical school; one-year related experience and/or training; or equivalent combination of education and experience and/or training. General knowledge of business management, marketing, accounting and computer applications. Excellent communication, interpersonal and organizational skills. Must possess a valid state driver’s license.

An Equal Opportunity Employer M/F/Disability/Vet

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