Lufthansa

Customer Service Specialist

Lufthansa - Posted 2 months ago
€1k/month  + Equity

Full-time

Sofia, Bulgaria

Category
Customer Service Representative
Career Level
Mid-Level, Senior
Company size
108k employees

Customer Service Representative Job description

Here, at Lufthansa Technik Sofia we will provide you with:

  • Friendly and knowledge-sharing environment
  • Working in a multinational team supporting LHT facilities worldwide
  • Opportunities for personal and professional growth
  • Flexible start and end of the working day
  • A hybrid model of work
  • Competitive remuneration and benefits package
  • Corporate events and initiatives
  • Training based on the skill set you need to fulfill your duties

Tasks

Once you join our team as a Customer Service Specialist you will:

  • Ensure timely and adequate responses to internal and external customers
  • Handle C&E (consumables and expendables) materials demands
  • Monitor and coordinate C&E supply processes using ERP and LHT own systems
  • Make suggestions for optimization and standardization with a focus on customer needs and satisfaction
  • Tracking and monitoring of purchase orders
  • Worldwide sourcing and purchasing of aircraft materials
  • Responsible for material supply-related clarifications
  • Provide feedback and status to customers on a daily basis via LHT's own systems
  • Monitor and update inventory movement through daily and weekly reports
  • Monitor inventory discrepancies
  • Liaise with material and logistics organizations on a daily basis in the English language
  • Assist with projects/ reports if necessary

Requirements

To be successful in the role you need:

  • Fluency in English – both written and spoken (German would be considered an advantage);
  • Communication skills;
  • Teamwork ability, assertiveness, persuasiveness, adaptability;
  • High level of service and customer orientation;
  • Detail and goal-oriented;
  • Problem-solving and productivity drove;
  • The ability of decision-making and self-initiative.

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