Customer Service Representative (SMO)

We are seeking self-motivated, safe, positive, enthusiastic, goal-oriented individuals for immediate openings as a Customer Service Representative (CSR).

Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America.

Responsibilities

Responsibilities and Duties

• Provide customers with professional service and assistance
• Making hotel and catering reservations for inbound and outbound aircraft
• Processing customer purchases and fuel transactions
• Work closely with line service personnel and pilots, ensuring all customer service needs are met

The Customer Service Representative is the first point of contact for clientele arriving at our facility.  You will get the opportunity to interact with many large corporations’ flight departments and high profile clients.

Qualifications

Position Requirements:

• Customer service/hospitality experience
• High school diploma or GED certificate
• 18 years of age
• A valid state driver’s license

Position Type and Expectations

This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Atlantic Aviation…take off into your future!