Customer Service Representative

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The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is located at CUN airport in Cancun, Mexico. Relocation assistance is not provided.

This is a part-time position.

Please submit a resume/CV in English.

Job overview and responsibilities

Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service, and operations)

Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:

• Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required 

• Must be able to work the ticket counter as well as the boarding gates and baggage service area
• Must have a professional appearance
• Must have excellent communication skills
• Fluent in English and Spanish (written and spoken)
• Must be able to work in a fast-paced environment
• Must be able to lift and maneuver heavy baggage
• Must be able to stand and walk throughout the entire work shift
• Must possess excellent customer service skills
• Proven customer service work experience
• High School Diploma/GED or equivalent school leaving certificate
• Must be at least 18 years of age
• Must be able to travel to the US for training if required
• Must be flexible to work ANY shift that is assigned to you within a 24-hour, 7-day-a-week operation which can include late nights, early hours, weekends and holiday
• Must be legally authorized to work in Mexico for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Hold a valid passport and U.S. visa

Preferred

• Previous airline, travel, or hospitality work experience
• Bachelors degree