United Airlines

Customer Service Representative

United Airlines - Posted 24 days ago
$15-33/hour  + Equity

Full-time

Washington, D.C., DC

Category
Customer Service Agent
Career Level
Mid-Level, Senior
Company size
84k employees

Customer Service Agent Job description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

  • Travel: Fly United for free - domestic and international – bring your friends and family too!
  • Flexibility: Opportunities for overtime and the ability to trade shifts to work a flexible schedule.
  • Phenomenal Benefits: 401(k), pension plan, health insurance, and an Employee Assistance Plan for you and your family.
  • Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
  • Up to $33.30 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, and baggage, greeting customers as they start and end their journey, and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
  • Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
  • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

What are your responsibilities:

  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
  • Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
  • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications - External

  • High school diploma, GED, or equivalent
  • Minimum of 18 years old
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for an eight-hour shift, as well as lift and handle baggage
  • Ability to acquire a SIDA badge and meet airport requirements for badging
  • Legally authorized to work in the United States without sponsorship
  • Ability to meet the Company attendance standards and uniform and appearance standards

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected statuses as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request an accommodation.

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