Qantas Group

Customer Service Agent - Townsville

Qantas Group - Posted 12 days ago
$50k/year  + Equity
*high salary
*Based on 0 Customer Service Agent salary records


Townsville, QLD

Customer Service
no experience required
Company size
30k employees

Customer Service Agent Job description

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

As a Customer Service Agent, no two days are the same.  The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference.  With a strong and resilient attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.

Taking ownership is critical. We’ve built a high-performance culture, and you can be sure we’ll hold you to those expectations. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As a Customer Service Agent, you’ll create a welcoming environment so customers start their journey with us in a way that’s positive.   This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshaling in aircraft, problem-solving, caring for our unaccompanied minors and providing information for customers.

We’re looking for proven, dedicated customer service professionals to be Customer Service Agents. 

You’ll have:

  • Ability to work a 7-day rotational shift roster covering a range of hours
  • Recent face-to-face customer service experience within the hospitality, tourism or other customer-focused industries
  • A passion for customer service with a proactive 'can do' attitude
  • A proven ability to manage and diffuse difficult situations
  • Well-developed problem-solving skills and ability to follow through to resolution
  • A strong communicator, and listener
  • Ability to work both in a team environment and independently
  • Ability to adapt to an ever-changing, fast paced operational environment
  • Compassion and empathy for special needs customers
  • Exceptional grooming and personal presentation
  • Ability to successfully complete a Pre-Employment Medical

Qantas is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

If you’re ready to step into a culture that will challenge and excite you, submit an application today.

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