Full-time
Préveza, D
- 2 hour shift
Airport: Aktion (PVK)
Customer Service Agent Job description
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Preveza Airport on a full-time, seasonal contract basis for Summer 2023!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first-class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service, and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective coordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be a requirement to travel to support other airports
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying program.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Prevesa and help make a real difference to our customer's holiday!
Similar Customer Service Agent jobs
$48k-75k/year
- Operations: Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to
- Ensures cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of United
$74k-92k/year
- Provides leadership to a 2-4 member team (analysts)
- Provide analytical support to leadership on day-to-day functions that help them make data-driven decisions and answer key questions from the eTeam
$190k-224k/year
- Manage day to day operations, performance, resource planning, flight delay and disruption handling, work assignments and training coordination within the area of responsibilities
- Manage, monitor and report service partner performance
$15-21/hour
- Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
- Preparing tickets, determining fares and routing to assure passenger's travel needs are met
$15/hour
- Provide leadership and oversight of a work area and front-line employees in an operational environment
- Serve as a subject matter expert on safety, service and procedures