Customer Service Agent

Tradewind - Posted 1 month ago
$11/hour  + Equity
*high salary
*Based on 0 Customer Service Agent salary records


San Juan, PR

Customer Service
1 year
Company size
174 employees

Airport:  SIG Isla Grande (SIG)

Customer Service Agent Job description

Tradewind Aviation is a growing Private Aviation Operator with bases in Oxford, CT, White Plains, NY, and San Juan, PR offering premium service throughout North America.

For further details, check our website:

To provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. 

This position starts at $11.00 and is designed to cover the period of the year 2022 until the year 2023 but can extend depending on operational needs and performance. 


  • Greet and assist all customers in a friendly and courteous manner.
  • This is a cross-trained position where you will be working in the ramp servicing aircraft and or assigned to work at the counter assisting passengers. 
  • Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
  • Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
  • Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
  • Responsible for always maintaining safety and security of the ramp.
  • Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
  • Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
  • Comply with all safety procedures and airline policies.
  • Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
  • Assist with airport station cleaning.
  • GOM procedures must always be followed.

Other duties as assigned by supervisor and manager.


  • Must have complete Covid-19 vaccination
  • High School Graduates required
  • 1+ years work experience in a customer service agent capacity, with general job knowledge 
  • Able to fluently read, write, speak and understand English and Spanish 
  • Able to lift 60 lbs.
  • Able to work routable shifts, and schedules and able to work during weekends and holidays
  • Able to successfully complete a background investigation, including FBI fingerprints and criminal history
  • Be a US citizen or with legal permission to reside and work in the US or its territories
  • Must have a valid In-State Driver’s License
  • Able to proficiently use a computer
  • Self-motivated and a team player

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