Customer Sales and Service Agent (Remote or Onsite)

Work may be performed from our Contact Centre in Saint John, NB or remotely, subject to the terms of the Collective Agreement. Remote work must be performed within a one-hundred and twenty (120) minute driving commute from our Contact Centre in Saint John, NB. Onsite work will be performed from our Contact Centre in Saint John, NB (1 Air Canada Way, Saint John, NB, E2K 0B1).

The opportunity

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team. These positions are vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? 

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. 

What your day-to-day looks like 

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: 

• Be a knowledgeable source of information regarding flights, fares, destinations and special offers 
• Use Air Canada’s reservation system to make new flight reservations or modify existing bookings 
• Ensure customer satisfaction by providing timely resolutions to customer inquiries

 Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE 

Your benefits

As one of Canada’s leading employers, we like to ensure our employees are well rewarded with a range of benefits including: 

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry - you and your immediate family members will enjoy special rates on airfare from day one 
• We value your well-being which is why we offer a wide variety of benefit plans, including health and dental, for you and your family 
• Training and development tools to help unlock your full potential

Qualifications

Required skills and experience 

This role is vital for our customer satisfaction. Here’s what’s key to ensuring your success: 

• High school diploma or equivalent 
• Available to attend and successfully pass our approximately ten (10) week full-time paid initial training program
• Available to work shifts (we are a 24/7 operation)
• Able to find creative solutions to complex customer situations 
• An effective, self-motivated multi-tasker who can work independently with minimal supervision 
• Able to work effectively and independently with computer applications and online tools
• Strong communication skills
• Eligible to work in Canada

Candidates interested in remote work opportunities must also:

• Be available to attend approximately seven (7) weeks of our initial training program onsite at our Contact Centre in Saint John, NB or in Moncton, NB
• Be available to report to our Contact Centre in Saint John periodically for coaching, meetings, etc.
• Meet eligibility criteria for remote work under the Collective Agreement

Linguistic requirements

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Portuguese, German, Korean, Japanese, Cantonese and Mandarin.

Preferred competencies 

• Customer service experience within a Call Centre environment 
• Previous travel industry experience 
• Working knowledge of computer applications and the internet 

Let your career take flight 

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight. 

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment that highlights employees’ unique contributions to our company’s success.

As an equal-opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all applicants for their interest however only those selected for an interview will be contacted.