Coordinator Security SOC BlueWatch

The Coordinator Security SOC Blue Watch monitors and reacts to all security-related incidents and reports, throughout the JetBlue system, from a designated “Security Desk” known as “Blue Watch” in the System Operations Center.

Essential Responsibilities

• Work closely with the Manager System Operations Center to provide “real-time” assessment and guidance with respect to inflight and ground security-related incidents and access control breaches
• Respond to inquiries from federal, state, and local law enforcement authorities
• Provide appropriate interpretation and dissemination of security regulations and information to all JetBlue entities as needed, such as resolving Transportation Security Administration (TSA) “no-fly” and “selectee” issues
• Facilitate resolution of security circumstances that impact JetBlue operations
• Make timely notifications to leadership on matters affecting the operation
• The document reported incidents in the department database
• Prepare written reports and analytical spreadsheets as necessary
• Must comply with all security and safety standards
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of experience in aviation operations, law enforcement or the private security sector
• Complete fluency in written and spoken English
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Able to work in a fast-paced team environment
• Able to work well under pressure
• Required to have the ability to work any and all shifts to support this 24/7 operational desk
• Ability to maintain strict confidentiality
• Available for overnight travel (10%)
• Pass a ten (10) year background check and pre-employment drug test 
• Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• College Degree
• Five (5) years of experience in aviation operations, law enforcement or the private security sector
• Bilingual (Spanish)
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)

   Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

   Equipment:

• Computer and other office equipment

   Work Environment:

• Normal Office Environment

   Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)