United Airlines

Coordinator - FTC Service Center

United Airlines - Posted 8 months ago
$41k-54k/year  + Equity
*high salary
*Based on 0 Customer Service Agent salary records


Denver, CO

Customer Service
no experience required
Company size
84k employees

Customer Service Agent Job description

We have a wide variety of career opportunities around the world - come find yours.Flight OperationsThe Flight Operations team includes aircraft pilots and pilot support.

Job overview and responsibilities

Provides face -to-face and phone service to student pilots and FTC personnel. Job duties include issuing corporate and CREW badges, scanning fingerprints, processing I-9 documents, updating Pilot Records, troubleshooting and configuration of Electronic Flight Bags (iPads). Will act as a signatory/authorizer for airport SIDA badges. Acts as a resource for questions regarding company policies and campus procedures.
  • Issuance/replacement of corporate CREW badges
  • Configuration and/or troubleshooting iPad devices
  • Face-to-face customer service
  • Phone-based customer service
  • Administration of SIDA badges
  • Updates pilot records with Passport, Visa, Medicals, and License information
  • Other miscellaneous administrative support duties



  • High School Diploma
  • Airline or Airport related experience
  • Customer Service skills, good oral and written communication skills
  • Working knowledge of computers and/or technical experience
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


  • Some College
  • Microsoft Office Applications
The salary for this position is $40,850.00 to $53,979.00 dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.Bonus eligible: yesAt United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.Salary and benefits information is being included in this job posting in accordance with Colorado state law.

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